SHERRY Ross
District Heights,MD
Summary
Dynamic leader with a proven track record at Tommy Bahama Outlet, excelling in promotional strategies and fostering team growth. Mastered store operations and employee scheduling, significantly reducing staff turnover. Skilled in training and mentoring, enhancing team performance and customer satisfaction. Achieves sales targets through innovative merchandising and exceptional service.
Overview
11
11
years of professional experience
Work History
Store Manager
Fragrance Outlet
10.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Key Holder Supervisor
Kipling
03.2018 - 02.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Opened inventory boxes and restocked shelves.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Store Manager
Tommy Bahama Outlet
12.2013 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DCSkills
- Promotional strategies
- Store operations
- Employee Scheduling
- Training and mentoring
Timeline
Store Manager
Fragrance Outlet
10.2019 - Current
Key Holder Supervisor
Kipling
03.2018 - 02.2019
Store Manager
Tommy Bahama Outlet
12.2013 - 01.2019
High School Diploma -
Theodore Roosevelt High School
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