Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sherry Sarabia

Tolleson,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Club Manager

Planet Fitness
10.2020 - Current
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Streamlined operations for increased efficiency through staff training and process improvements.
  • Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
  • Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
  • Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
  • Create staffing schedules with the assurance that all shifts are regularly covered
  • Administer and process all weekly/bi-weekly employee payroll
  • Prepare and submit all HR related forms in a timely manner
  • Resolve employee issues or concerns in a professional manner
  • Manage disciplinary/termination forms
  • Train and coach team members
  • Make daily bank deposits
  • Conduct quarterly meetings with team mates
  • Oversee the ordering of club supplies using specific budget based on club requirements
  • Onboard new hires into the system

Assistant Manager

Planet Fitness
12.2019 - 10.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assist in interviewing, hiring, training and developing a high performing staff
  • Track statistics and reports
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Team Member

Planet Fitness
06.2017 - 12.2019
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Check members in to the facility
  • Conduct sign ups, tours and information calls for potential members
  • Process POS payments for merchandise and membership fees
  • Create cancellations and freezes on the accounts

Cashier

Los Altos Ranch Market
04.2015 - 04.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

GED -

College America
Phoenix, AZ
08.2017

Skills

  • Budget Control
  • Financial Reporting
  • Staff Training
  • Team Motivation
  • Performance Management
  • Staff Scheduling
  • Inventory Control
  • Goal Setting

Languages

Spanish
Full Professional

Timeline

Club Manager

Planet Fitness
10.2020 - Current

Assistant Manager

Planet Fitness
12.2019 - 10.2020

Team Member

Planet Fitness
06.2017 - 12.2019

Cashier

Los Altos Ranch Market
04.2015 - 04.2016

GED -

College America

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Sherry Sarabia