Compassionate and dedicated Personal Care Assistant at Care Advantage, Inc., skilled in vital signs monitoring and medication administration. Successfully enhanced client independence through personalized care plans and provided emotional support, fostering strong relationships. Committed to improving patient well-being while ensuring compliance with health regulations and promoting dignity in daily living activities.
Overview
21
21
years of professional experience
Work History
Personal Care Assistant
Care Advantage, Inc.
South Hill, VA
09.2024 - Current
Helped clients get in and out of beds and wheelchairs.
Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
Instructed family members on how to provide bedside care.
Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Assisted clients with daily living activities such as bathing, dressing, and grooming.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Educated families about available resources for home health care services in the local community.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Provided emotional support to clients during difficult times.
Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Participated in team meetings regarding client progress or concerns raised by family members.
Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Coordinated transportation services for clients when necessary.
Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Administered prescribed medications on a timely basis following care plan instructions.
Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Monitored vital signs, including blood pressure, temperature and pulse rate.
Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Accompanied clients to social events such as movies or plays.
Developed plans for respite care when needed based on availability of family members or other caregivers.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Assisted with meal planning to meet nutritional plans.
Reported concerns to nurse supervisor to promote optimal care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Supported bathing, dressing and personal care needs.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Followed care plan and directions to administer medications.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Followed safe lifting and transferring techniques to transport residents.
Laundered clothing and bedding to prevent infection.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment for client happiness and safety.
Monitored health and well-being of clients and reported significant health changes.
Built strong and trusting rapport with clients and loved ones.
Partnered with registered nurses and physiotherapists to provide care to patients.
Recorded client status progress and challenges in logbooks and reports.
Contributed to case reviews of client status and progress.
Consulted with client care team to continually update care plans.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Drove clients to doctors' appointments and social outings.
Organized oral medications for clients following dosage and schedule requirements.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Contacted medical providers on behalf of clients to follow up on appointments.
Maintained detailed records of services performed on clients.
Assisted clients with maintaining good personal hygiene.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Monitored clients' activity levels and helped prevent sedentary behavior.
Receptionist Administrator
S & E Trucking
Chase City, VA
03.2020 - Current
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Food Service Technician
Virginia Center for Behavioral Rehabilitation
Burkesville, VA
02.2020 - 08.2023
Trained new employees on proper kitchen procedures and sanitation practices.
Restocked supplies such as condiments, napkins, and utensils.
Inspected equipment to ensure proper functioning prior to use.
Ensured all food orders were accurate before being served to customers.
Prepared ingredients for menu items in accordance with established recipes.
Organized storage areas for efficient retrieval of supplies needed throughout shift.
Identified any spoiled or expired foods that need to be discarded immediately.
Performed regular maintenance checks on kitchen equipment to ensure safe operation.
Monitored inventory levels for food items and notified management when stock was low.
Maintained cleanliness of kitchen and dining areas by sweeping, mopping, and wiping down surfaces.
Assisted in the preparation of food items according to recipes and established standards.
Checked temperatures of freezers and refrigerators regularly to maintain optimal conditions.
Followed safety protocols while operating machinery and handling food products.
Provided excellent customer service by interacting with guests in a friendly manner.
Cooked menu items according to instructions from chefs or supervisors.
Executed special requests from customers in a timely manner.
Patient Transporter
Compass Group Management
Mechanicsville, VA
01.2019 - 01.2020
Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
Monitored vital signs during transport when required by the facility or physician orders.
Educated patients on safe transfer techniques while preparing them for transport.
Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Followed all safety guidelines while transporting patients in a wheelchair or bed.
Responded promptly and appropriately to requests for assistance from hospital staff.
Delivered specimens to laboratory departments according to established procedures.
Informed family members of patient's arrival at the assigned destination.
Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
Provided timely transportation services for outpatients to various medical facilities.
Recorded accurate times of departure and arrival on log sheets.
Greeted and assisted patients in wheelchairs to their appointments.
Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
Assisted nurses with patient transfers, using proper body mechanics and safety measures.
Shift Manager
McDonald's
Farmville, VA
02.2004 - 01.2019
Assisted in resolving escalated customer service issues in a timely manner.
Processed weekly payroll information using appropriate software applications.
Trained new employees on company policies, procedures, and job responsibilities.
Managed the scheduling of staff shifts to ensure adequate coverage at all times.
Reviewed security footage regularly for suspicious activities or theft attempts.
Developed and maintained positive working relationships with staff, customers, and vendors.
Coordinated with other departments to resolve customer inquiries in a timely manner.
Provided coaching and guidance to team members when necessary to improve performance.
Organized special events such as holiday sales or promotional campaigns.
Investigated customer complaints regarding merchandise quality or availability promptly.
Resolved conflicts between staff members in a professional manner.
Monitored inventory levels and placed orders for supplies as needed.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured compliance with health and safety regulations.
Ensured compliance with food safety regulations and quality standards.
Responded quickly and effectively to emergency situations as they arose.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Inspected work areas regularly for cleanliness and organization standards.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Resolved conflicts between employees or customers in a professional manner.
Performed regular price checks to ensure accuracy in pricing throughout the store.
Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Monitored store operations to ensure compliance with company policies and procedures.
Enforced safety standards throughout the store including proper use of equipment.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Analyzed sales data to identify trends and areas for improvement.
Prepared detailed incident reports following any incidents that occurred during shifts.
Maintained cleanliness and organization of work area.
Helped employees accomplish tasks during peak periods.
Coordinated shift workers for inventory receiving, auditing and restocking.
Upheld company standards and compliance requirements for operations.
Taught staff upselling techniques to meet revenue targets.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Documented receipts, employee hours and inventory movement.
Reviewed financial statements to meet targets during shift.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Coached employees on interactions with customers to drive exceptional service.
Communicated with other shift managers to facilitate continuum of customer service.
Managed daily cash intake by counting out registers and tabulating profits.
Implemented cost-control measures to maintain budgetary guidelines.
Reinforced rules to promote superior employee performance.
Directed and led employees and team members on effective operations, methods and procedures.
Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Enforced company policies, answered coworkers' questions and trained new personnel.
Identified needs of customers promptly and efficiently.
Delegated tasks to multiple employees while maintaining efficient workplace.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Assigned tasks to employees and monitored productivity, performance and task completion.
Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
Conferred with management and subordinates to resolve problems or complaints.
Developed pricing schedules, costing for materials, and compliance statements.
Determined budgets, production goals and rates based on company policies and requirements.
Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Evaluated and assessed personnel to identify potential candidates for promotion.
Planned and developed new operation processes to innovate and stay competitive.
Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Directed and coordinated production activities, encouraging employees to meet specifications.
Recommended opportunities for growth and advancement to motivate employees.
Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Observed and monitored utilization of equipment.
Prepared operations data to produce comprehensive reports to management.
Set up and adjusted machines and equipment to produce pre-determined results.