Sherry Shenoda
Fort Worth,Texas
Summary
Proven achiever with extensive experience at Amazon, adept in time management and customer service. Excelled in maintaining workplace safety and enhancing customer satisfaction, significantly improving team efficiency and client loyalty. Skilled in Microsoft Office and effective communication, consistently exceeding targets through strategic planning and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Amazon
Fort Worth, TX
09.2023 - 04.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Assistant Teacher
Kids R Kids Learning Academy
08.2022 - 05.2023
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
Customer Service Cashier
7 Eleven Gas Station
Fort Worth, TX
08.2018 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Representative
Embee International Industries
Egypt
08.2016 - 05.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Representative
BARCLAYS BANK PLC, UAE Branch
Egypt
10.2013 - 07.2016
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
Education
Bachelor Of Accounting - Accounting And Finance
Suez Canal University
Egypt07.2006
Skills
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Maintaining Workplace Safety
- Problem-Solving
- Workplace Cleanliness
- Documentation And Reporting
- Paperwork Processing
- Clear Communication
- Microsoft Office
- Document Preparation
Certification
1- Responding to medical emergencies
2- the art of commmunication
3- Observation and assessment of child progress
4- the art of transition
5- helping children understand and developing roles
Timeline
Warehouse Assistant
Amazon
09.2023 - 04.2024
Assistant Teacher
Kids R Kids Learning Academy
08.2022 - 05.2023
Customer Service Cashier
7 Eleven Gas Station
08.2018 - 01.2020
Customer Service Representative
Embee International Industries
08.2016 - 05.2018
Sales Representative
BARCLAYS BANK PLC, UAE Branch
10.2013 - 07.2016
Bachelor Of Accounting - Accounting And Finance
Suez Canal University