Sherry Simmons
Uniontown,OH
Summary
Efficiency-driven Office Administrator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Administrator
Northeast Ohio Auto Dealers Association
Akron, Ohio
03.2023 - 02.2024
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Input payroll into database and submitted to processing center.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Automated office operations by managing client correspondence and data communications.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Recorded board of directors proceedings by preparing agendas and minutes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Processed financial documents, contracts, expense reports and invoices.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Assistant Manager/Acting Manager
Northeast Ohio Auto Dealers Association
Akron, OH
03.2019 - 03.2023
- .Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Reconciled cash drawers and completed deposits daily.
Clerk
Northeast Ohio Auto Dealers Association
Akron, OH
03.2016 - 03.2019
- Operated cash register to process cash, check, and credit card transactions.
- Processed customer orders promptly and accurately.
- Served customers to process vehicle registrations renewals, as well as new issues, temporary tags, handicap placards, and driver license issuance, including new and renewals.
- Performed vision test on customers for driver licenses.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
General Manager
Terr-Paul, Inc.
North Canton, OH
08.2004 - 03.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed and processed/submitted payroll to payroll center.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Counted cash registers daily and completed daily cash reconciliation including cash deposits.
Education
Diploma - Secretary With Word Processing
International Business College,
Alamogordo, NM05-1990
Skills
- Office Supply Management
- Expense Reporting
- Report Preparation
- Operations Management
- Payroll Administration
- Human Resources
- Scheduling
- Bookkeeping
- Telephone reception
- Database entry
- Office Administration
Certification
- Notary Public Certification-Expires February 23, 2027
Timeline
Office Administrator
Northeast Ohio Auto Dealers Association
03.2023 - 02.2024
Assistant Manager/Acting Manager
Northeast Ohio Auto Dealers Association
03.2019 - 03.2023
Clerk
Northeast Ohio Auto Dealers Association
03.2016 - 03.2019
General Manager
Terr-Paul, Inc.
08.2004 - 03.2016
Diploma - Secretary With Word Processing
International Business College,
Similar Profiles
Maria BacikMaria Bacik
Administrative Assistant at Greater Cleveland Auto Dealers AssociationAdministrative Assistant at Greater Cleveland Auto Dealers Association
Morgan BrownMorgan Brown
Social Media Manager at National Trailer Dealers AssociationSocial Media Manager at National Trailer Dealers Association
Natalie ConwayNatalie Conway
Executive Director at Ontario Recreation Vehicle Dealers AssociationExecutive Director at Ontario Recreation Vehicle Dealers Association