Hi, I’m
Sherry Simmons
Notasulga,AL
Summary
Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling; Expert in managing and identifying potential improvements for company products, using market research, and planning product requirements.
Overview
36
years of professional experience
Work History
Family Enrichment Center
Assistant Director
12.2024 - Current
Job overview
- Recommended and helped customers select merchandise based on their needs
- Confirmed that appropriate changes were made to resolve customers' problems
- Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Informed customers about sales and promotions in a friendly and engaging manner
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted in training new employees on company customer service policies and service level standards
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
Baxter
Lead Operator
08.2020 - 11.2023
Job overview
- Responsible for maintaining production levels while meeting the company's quality standards
- Worked area standards also have to be met which include meeting safety standards, preventative maintenance, and proper lot labeling and handling
- Maintained a production quantity of over 150% on a daily basis since my employment started
- Assisted management on process improvement, properly filled out paperwork, and a clean workplace
- Set a standard for the cutting work area and have been designated the shift's cutting department trainer for new hires
- Observed machine operations to ensure quality and conformity of filled or packaged products to standards
GKN Aerospace
Assembly layup
02.1996 - 02.2020
Job overview
- Enhanced workplace safety by strictly adhering to company guidelines and conducting regular equipment inspections.
- Efficiently operated specialized equipment such as autoclaves, ovens, and vacuum bagging systems for optimal results in the layup process.
- Ensured timely production by consistently meeting deadlines for complex layup procedures.
- Skillfully managed multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail.
Solomon’s Sportswear
Quality Inspector
03.1989 - 02.1996
Job overview
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
Tallassee mill
Weaver
03.1989 - 12.1991
Job overview
- Enhanced textile quality by carefully selecting and blending fibers before weaving.
- Achieved faster production times by mastering various weaving techniques and machinery.
- Consistently met deadlines by efficiently managing multiple projects simultaneously.
- Mentored junior weavers, providing guidance on best practices and enhancing overall team performance.
Education
Notasulga High SchoolNotasulga, AL
High School Diploma
05.1985
Skills
- Customer Care Expert
- People Management Skills
- Multitasking in Hectic Environment
- Showing Empathy
- Software Troubleshooting
- Data Entry
- Great Attention to Detail
- Ability to handle heavy call volume
- Project Management
- Convert paper files to electronics
- Successful operation of switch board
- Manage backlog and translation from active to inactive
- Operate according to HIPPA Law
- Team Lead
- Excellent Communication
- Active Listener
- Excellent Time Management
- Familiarity with company products
- Work under pressure
- Initiative and self-motivation
- Proven ability to manage conflict and escalated customer issues
Timeline
Assistant Director
Family Enrichment Center
12.2024 - Current
Lead Operator
Baxter
08.2020 - 11.2023
Assembly layup
GKN Aerospace
02.1996 - 02.2020
Quality Inspector
Solomon’s Sportswear
03.1989 - 02.1996
Weaver
Tallassee mill
03.1989 - 12.1991
Notasulga High School
High School Diploma
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