With a proven track record at Sprint Mart, I excel in staff management and customer service, enhancing team performance and customer satisfaction. My strategic planning and relationship-building skills have significantly contributed to business growth, demonstrating a strong ability to lead, motivate, and develop high-performing teams.
Overview
11
11
years of professional experience
Work History
Manager
Sprint Mart
10.2024 - 11.2024
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Improved marketing to attract new customers and promote business.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Organized professional development programs for staff, leading to improved performance and skill sets.
Doffer
Phifer Incorporated
11.2020 - 08.2024
Contributed to a positive work environment by fostering teamwork and collaboration among colleagues.
Worked closely with supervisors to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
Consistently met or exceeded performance expectations as evidenced through positive feedback from supervisors and team members alike.
Improved workplace safety by enforcing proper use of equipment and conducting regular safety inspections.
Achieved consistent product quality with diligent attention to detail during the doffing process.
Demonstrated commitment to continuous improvement through participation in professional development opportunities related to doffer roles and responsibilities.
Supported training initiatives for new employees, ensuring a well-prepared workforce capable of meeting production targets.
Increased efficiency by streamlining the doffing process and implementing time-saving techniques.
Optimized machinery performance by performing routine maintenance tasks and identifying areas for improvement.
Implemented cost-saving measures while maintaining high levels of product quality, benefiting company profitability.
Successfully adapted to changing demands and priorities within the textile industry, showcasing flexibility and a willingness to learn new skills.
Reduced waste by carefully monitoring raw materials during the doffing process.
Collaborated with spinning department for smooth transition of materials between processes, resulting in increased productivity.
Played an integral role in achieving production targets through dedication to task completion and effective time management skills.
Maintained high quality standards by consistently inspecting finished products for defects.
Facilitated cross-training opportunities to improve versatility within the team, boosting overall productivity levels.
Enhanced communication within the team through regular meetings and updates on progress, challenges, and goals.
Ensured timely production of textile goods by adhering to strict schedules and deadlines.
Assisted in troubleshooting machinery problems, minimizing downtime and maintaining continuous production flow.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
CNA
Aliceville Manor
03.2019 - 02.2020
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Reduced patient stress levels through effective communication and active listening skills.
Unit Secretary
DCH Regional Medical Center
01.2014 - 01.2016
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.