Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Sims

Mesquite,TX

Summary

Customer service representative with proven ability to maintain professionalism and efficiency, resulting in increased customer loyalty and reduced dissatisfaction. Detail-oriented professional with strong technical skills and a resourceful approach to reservation management. Expertise in strategic planning, customer relationship management, and conflict resolution enhances productivity and task completion. Strong communication, problem-solving, and adaptability skills effectively navigate challenges and improve customer satisfaction.

Overview

12
12
years of professional experience

Work History

Reservation Manager

U-Haul
Garland, TX
11.2021 - Current
  • Direct income, U-Haul equipment, to rental facilities to fill every confirmed reservation.
  • Assist in controlling rental equipment inventories within the assigned marketing company’s geographic area.
  • Update, review, and audit inventory reports.
  • Answer customer inquiries.
  • Performed necessary administrative tasks such as filing documents or preparing invoices.
  • Handled all aspects of reservations including cancellations, modifications, confirmations.
  • Created and maintained accurate database of reservation information.
  • Responded promptly to guest inquiries, complaints, and requests in a professional manner.
  • Monitored availability of rooms on a daily basis and adjusted rates accordingly.
  • Assisted with the implementation of new systems or software programs related to reservations management.

Youth Development Specialist

Living Word of Dallas
Dallas, TX
01.2016 - Current
  • Coordinate and supervise programs designed to help adolescents discover their interests and abilities.
  • Focus on a specific area of development, such as experiential learning, and creative art.
  • Provided guidance and support to young people in developing life skills.
  • Organized community outreach events to promote positive youth development initiatives.
  • Developed individualized service plans for youth based on identified needs.
  • Ensured safety of all youths while attending programming or events outside the facility.
  • Provided emotional support and guidance to youths in difficult situations.
  • Organized recreational activities such as sports, games, field trips, and arts and crafts.

Trainer/ Education Specialist

Connextions Inc
Richardson, TX
07.2013 - 03.2017
  • Lead the Connextions Way by having regular side-by-side and performance reviews with the agent team to develop skills, as measured by KPIs.
  • Monitor and track assigned employees for progress against internal and external objectives.
  • Build a team of representatives by conducting interviews and making hiring decisions.
  • Ensure that representatives are resolving all customer needs.
  • Ensure all client quality and sales quota demands are met and exceeded.
  • Uphold all quality and compliance standards.
  • Analyze data to identify performance trends, and perform root cause analysis on any issues.
  • Act as a Subject Matter Expert for the assigned program (be knowledgeable of all 'ins' and 'outs,' and prepared to educate others on them).
  • Handle customer follow-ups and escalation calls to assist callers in resolving any unresolved issues.
  • Perform quality monitoring, and coach assigned team members to attain internal and external key performance indicators.
  • Troubleshoot any issues that representatives are experiencing.
  • Designed and developed training materials for new employees in the organization.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

W.W Samuell High
Dallas, TX
03.2004

Skills

  • Team building
  • Microsoft Office
  • Excel
  • PowerPoint
  • Receptionist
  • Microsoft Excel
  • Organizational skills
  • Training
  • Software troubleshooting
  • Order fulfillment
  • Telecommunication
  • Computer literacy
  • Administrative experience
  • Customer service
  • Data analysis
  • Effective communication
  • Time management
  • Reservation systems
  • Strong organization
  • Customer service expertise
  • Reservation software
  • Teamwork
  • Positive attitude
  • Communication skills
  • Computer skills
  • Problem-solving
  • Self motivation

Timeline

Reservation Manager

U-Haul
11.2021 - Current

Youth Development Specialist

Living Word of Dallas
01.2016 - Current

Trainer/ Education Specialist

Connextions Inc
07.2013 - 03.2017

High School Diploma -

W.W Samuell High

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