Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Barista

Sherry Smith

Barista
Beaverton,OR

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

31
31
years of professional experience

Work History

Barista

Queue Coffee
03.2022 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Receptionist /Data Entry Clerk

Option Care Home Health
03.2020 - 05.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Appointment Specialist

Kaiser Permanente
12.2019 - 03.2020
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Assisted office team by making phone calls, copies and appointments.

Special Education Paraprofessional

Beaverton School District
08.2017 - 06.2019
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.

Retail Sales Associate

Gymboree / Crazy 8
03.2013 - 10.2014
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Preschool Teacher

Wee Wonders Preschool
08.2011 - 05.2012
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Assisted and supervised [Number] children through entire school day.

Preschool Teacher

Avondale Preschool Academy
08.2009 - 05.2011
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Monitored students' academic, social and emotional progress and recorded in individual files.

Call Center Representative

US Bank Home Mortgage
03.2003 - 06.2005
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Outside Sales Representative

Indigo Hardware & Doors
12.2000 - 03.2003
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.

Outside Sales Representative

BMC West Doors, Hardware, And Molding
06.1998 - 12.2000
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Built strong client rapport to establish diversified network of connections.

Sales Representative

Joe Kassab Jewelers
01.1996 - 07.1998
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Retail Sales Department Manager

Nordstroms Department Store
02.1994 - 12.1996
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Business Owner/Operator

Finishing Touch Cleaning Services
08.1983 - 02.1994
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Spearheaded business-related aims to meet tactical planning initiatives.

Education

High School Diploma -

Evergreen High School
Vancouver, WA
06.1978

Skills

  • Proper Storage Procedures
  • Station Preparation
  • Recipes Adherence
  • Individualized Instruction
  • Special Assignments
  • Guest Inquiries
  • Cash Management
  • Product Knowledge
  • Issue Resolution
  • Customer Loyalty
  • Rewards Programs
  • Cash Register Operations
  • Customer Preferences
  • POS Transactions
  • Currency Counting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Queue Coffee
03.2022 - 12.2022

Receptionist /Data Entry Clerk

Option Care Home Health
03.2020 - 05.2021

Appointment Specialist

Kaiser Permanente
12.2019 - 03.2020

Special Education Paraprofessional

Beaverton School District
08.2017 - 06.2019

Retail Sales Associate

Gymboree / Crazy 8
03.2013 - 10.2014

Preschool Teacher

Wee Wonders Preschool
08.2011 - 05.2012

Preschool Teacher

Avondale Preschool Academy
08.2009 - 05.2011

Call Center Representative

US Bank Home Mortgage
03.2003 - 06.2005

Outside Sales Representative

Indigo Hardware & Doors
12.2000 - 03.2003

Outside Sales Representative

BMC West Doors, Hardware, And Molding
06.1998 - 12.2000

Sales Representative

Joe Kassab Jewelers
01.1996 - 07.1998

Retail Sales Department Manager

Nordstroms Department Store
02.1994 - 12.1996

Business Owner/Operator

Finishing Touch Cleaning Services
08.1983 - 02.1994

High School Diploma -

Evergreen High School

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