Sherry Smith
Kannapolis,NC
Summary
Experience with Kronos, Shift Select, Epic, Canopy, Onbase, Cisco Finesse, NCIR, and Cerner. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Suburban Pediatrics
08.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Services Coordinator/Live Answer Coordinator
Levine Pulmonary Services
09.2019 - 08.2023
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used [Software] to maintain electronic patient files, successfully maintaining over [Number] patient files.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Implemented new computer software systems for patient management, leading to a smoother and more efficient registration process.
- Communicated with primary care offices and insurance companies to obtain authorization.
Surgery Scheduler
CMC Main
02.2017 - 09.2019
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Educated patients about surgeries and provided treatment plan documentation.
Education
Phlebotomy, CMA 1&2 - Medical
Rowan-Cabarrus Community College
Salisbury, NC01.1990
Medical Terminology - Medical
Rowan-Cabarrus Community College
Salisbury, NC01.1990
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Eligibility Determination
- Multitasking and Organization
- Registration and Admissions
- Phone and Email Etiquette
- EMR
Timeline
Patient Service Specialist
Suburban Pediatrics
08.2023 - Current
Patient Services Coordinator/Live Answer Coordinator
Levine Pulmonary Services
09.2019 - 08.2023
Surgery Scheduler
CMC Main
02.2017 - 09.2019
Phlebotomy, CMA 1&2 - Medical
Rowan-Cabarrus Community College
Medical Terminology - Medical
Rowan-Cabarrus Community College
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