SHERRY L. SMITH
GA
Summary
Seasoned Network Operations Specialist proficient in Problem Solving and Excellent analytic and troubleshooting skills. Passionate and motivated, with a drive for excellence in Network Operations and NOC driven Environments. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
24
24
years of professional experience
Work History
Security Analyst II
Elevance Health
05.2021 - 09.2024
- Provide second-level technical trouble support; solve randomly occurring problems; support customer service requirements for established information and computer security standards; administers information security safeguards
- Perform implementation tasks for system and network security technologies; execute testing
- Perform technology upgrade tasks utilizing change control
- Design and configure vendor services orders for repetitive services & oversee implementation
- Compile data in support of equipment and user relocations or system migrations
- Perform simple configuration changes to meet business requirements under supervision.
MTRC Network Operation Specialist
AT&T Mobility
01.2010 - 11.2020
- The MTRC Network Operation Specialist provides advanced, remote performance and fault management support and repair of specific 4G, 5G GSM, UMTS and LTE voice/data platforms within the AT&T Mobility RAN network
- Analyze and drive restoration of complex performance alerts and systems faults, coordinate all network failures and provides reactive maintenance to network impacting events via system alarming/ticketing
- Perform all maintenance/break-fix activities via technical command and control systems
- Responsible for the support, repair and resolution of complex network events impacting performance, the customer experience and network services.
NDC LOAD BALANCE ANALYST
AT&T Mobility
11.2007 - 01.2010
- Manage force to load conditions; direct adjustments in force assignments to ensure that a balance between available forces and workload is achieved
- Prepare and execute plans designed to meet service objectives and control company costs based on analysis of historical data and current results for trends and weak areas in service delivery
- Analyze pending load conditions and engages employees in the screening, testing, clearing, dispatching, and closing of customer service requests.
RNOC TECH SUPPORT SPECIALIST
AT&T Mobility
01.2006 - 11.2007
- Provide surveillance for multiple Mobile Switching Centers and the Cingular Transport Network
- Monitor Nortel, Lucent, Siemens, Nokia and Ericsson platforms
- Manage assigned markets and network elements
- Identify, acknowledge, and document alarm
- Prevent the failure of Telco equipment, Signaling degradation, Tower lights, and HVAC systems
- Provide routine maintenance on switching complex and execute engineering work orders.
IT ASSOCIATE ANALYST
Cingular Wireless
06.2003 - 01.2006
- Troubleshoot network connectivity issues including Windows domain using active directory, remote access with VPN
- Provide software support for Microsoft Office for XP, Wireless handhelds, access to local intranet websites and pc hardware with peripherals
- Provide Retail Application Support for Point of Sale, Activation and Billing, PC support nationwide, and application support for Indirect Agents.
IT HELP DESK SPECIALIST
Cingular Wireless
10.2000 - 06.2003
- Perform functions of frontline phone support to Cingular employees nationwide in a Windows 2000/XP call center environment
- Provide guidance on 1st level problem determination using documented procedures and available tools
- Record problem symptoms and status information in a timely fashion
- Ensure problem resolution by maintaining a plan for problem resolution.
Education
No Degree - Information Technology
University of Phoenix
Alpharetta, GAAssociate Degree - Business Administration
Malcom X Community College
Chicago, ILSkills
Intrusion Detection
Endpoint Security
Identity and Access Management
Risk Mitigation
Network Security
Critical Thinking Skills
Problem-solving abilities
Security Information and Event Management
Adaptability and Flexibility
Timeline
Security Analyst II
Elevance Health
05.2021 - 09.2024
MTRC Network Operation Specialist
AT&T Mobility
01.2010 - 11.2020
NDC LOAD BALANCE ANALYST
AT&T Mobility
11.2007 - 01.2010
RNOC TECH SUPPORT SPECIALIST
AT&T Mobility
01.2006 - 11.2007
IT ASSOCIATE ANALYST
Cingular Wireless
06.2003 - 01.2006
IT HELP DESK SPECIALIST
Cingular Wireless
10.2000 - 06.2003
No Degree - Information Technology
University of Phoenix
Associate Degree - Business Administration
Malcom X Community College
Similar Profiles
Holly SheltonHolly Shelton
Director of Revenue Cycle Managment at Elevance HealthDirector of Revenue Cycle Managment at Elevance Health
Olasubomi KadiriOlasubomi Kadiri
Customer Support at Elevance HealthCustomer Support at Elevance Health
Nicole GametNicole Gamet
Customer Care Representative at Elevance HealthCustomer Care Representative at Elevance Health
MARK WALLERMARK WALLER
Medical Management Specialist at Elevance HealthMedical Management Specialist at Elevance Health
Baylee WynneBaylee Wynne
Registered Nurse, Cardiac Cath Lab at Emory University Hospital MidtownRegistered Nurse, Cardiac Cath Lab at Emory University Hospital Midtown