Sherry Smith
Atlanta ,GA
Summary
Adept at boosting customer satisfaction and streamlining operations, I honed my skills in training and mentoring at Petnutz Pet Store. My strong work ethic and exceptional customer service abilities led to significant improvements in supplier relationships and operational efficiency, demonstrating a proven track record of fostering professional growth and enhancing service quality.
Overview
20
20
years of professional experience
Work History
Assistant Manager of Operations
Furry feet and feathers, LLC
07.2006 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Developed strong relationships with suppliers, resulting in improved product quality and delivery times.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Packer/Outbound Shipper
Medco
11.2021 - 07.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of over 170orders daily through effective time management and multitasking skills.
Server
Marriot Hotels And Resorts
07.2012 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Telephone Operator
The Ritz-Carlton Hotel Company
07.2005 - 07.2012
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Participated in workshops to improve communication skills, enhancing service quality.
- Implemented personal follow-up system for unresolved issues, increasing customer satisfaction.
- Updated internal databases with customer information and call details for future reference.
- Processed customer calls by accurately logging all pertinent information with [Software].
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
GED -
Atlanta Technical College
Atlanta, GASkills
- Training and mentoring
- Packing boxes
- Loading and unloading
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Labeling
- Stress tolerance
- Search directories
- Business development
- Safe food handling
- Telephone reception
Timeline
Packer/Outbound Shipper
Medco
11.2021 - 07.2022
Server
Marriot Hotels And Resorts
07.2012 - 07.2020
Assistant Manager of Operations
Furry feet and feathers, LLC
07.2006 - Current
Telephone Operator
The Ritz-Carlton Hotel Company
07.2005 - 07.2012
GED -
Atlanta Technical College
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