Sherry Smith
Summary
I am an experienced Business Manager and Computer Information Systems Professional with over 30 years of relevant business experience, such as Project Management, Business Analysis, Project Coordination, SharePoint administration, and Technical Writing. I have over 25 years of IT project experience, maintaining systems, system architecture and design, and documentation. I am also a professional food manager with restaurant ownership experience. I have more than six years of experience in the U.S. Department of Defense, working directly with the Director of Defense in the DLA, as well as various contracts throughout the DLA. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
13
13
years of professional experience
Work History
Defense Logistics Authority/ Remote position
Comptech
02.2023 - Current
- Data input into Equipment Management Solutions (J67E) EBS system
- Backbilling/Renewing assets for all military bases and services
- Process Goods Receipts system (PGR)
- Collect and Consolidate the Billing BOT Submissions for West Coast
- Works with the Submitters of the BOT to correct and resubmit if issues were found
- Input financial data for tracking asset backbilling and renewals, Lead for submitting financial data to billing bots
- Utilizes the AMR (Asset Master Report), PGR (Process Goods Report)
- Maintains Teams environment page for completed Billing reports
- Submits monthly billing report for backbilling and renewal assets
- Unemployed/Disabled
Blackjack Dealer
Firekeepers Casino
03.2020 - 05.2021
- Dealing card decks to players, collecting chips, and calculating wins/loses
- Handling customers complaints or issues
- Accepts bets, pays winners, and collects from non-winners. Handles player transactions, notifies pit supervisor of any irregularities or disputes that may arise during the game
Data Entry
Robert Half/ TC Transcontinental
11.2019 - 11.2019
- Entering Invoice data for various clients into AS400 and Excel spreadsheets. Sending Email verifications, and Filing.
- Contract position
Food Manager Elementary School
Schoolcraft schools
04.2019 - 10.2019
Development Coordinator
Robert half at Stryker
07.2019 - 08.2019
- Setting up catering, events, invoices, travel arrangements, shuttle services for incoming interns worldwide
- Contract position
Owner/ Operator
Hovey’s Pizza & Grinders
08.2018 - 01.2019
IT Coordinator/Project Management
Recco Products
03.2017 - 05.2018
- Managed IT Department for Entire Company
- IT Project Manager on several Ongoing Projects
- Created Excel Spreadsheets and displayed required data of Servers, Software, and Equipment
- Lead the company as ITAR Compliance Coordination, Compliance, Procedures and Practices
- Lead, Initiation, and Developed ITAR Workflow Processes company wide, Review of ITAR Compliance throughout the company, Suggested changes to Operations to stay in compliance.
- Lead the Company in Development of Tablets on Production floor, initiated tablets, financials, initiated Development of Software and Testing.
- Data Analysis of Trends
- Produced ITAR Workflow Documentation for Compliance
- Developed and Initiated a Performance Review for Production Employees for basis of a Bonus Program
- Provided a quarterly production analysis by employee
- Developed and Initiated a IT Processes and Procedures Documentation
- Developed and Initiated an IT Assets List company wide
Project Coordinator
Coretek Services
04.2015 - 10.2015
- Coordinated all aspects of implementation of Managed Virtual Desktop Zero Clients, and laptops
- Ensure Management and Clients needs were met in a timely and cost effective manner
- Assist PM in the review of assets to ensure successful implementation
- Communicate ideas for improving the implementation process
- Ensure all project closeout documentation was up to date
- Keep the PM, Management staff well informed about project status and issues that may impact client relations
- Follow up with clients and managers on assets received
- Project Management Assistant
- Updated Firmware on WYSE devices
- Setup meetings with Managers and Clients
- Coordinated the install of over 250 virtual desktop clients
- Installation of virtual desktop devices on desktop and laptop computers
- Prepared project client organization and communication status in Excel format
- Worked Closely with PM to coordinate all aspects of the Virtual Desktop Rollout from beginning to end.
- Track progress and quality of work being performed by design disciplines
- Review all documentation throughout the lifecycle of project
- Mapped Shared Drives for Management and Clients
- Evaluated printer scenarios for Management and Clients, troubleshoot printing errors, and printer mapping.
- Evaluated Health Software capabilities for implementation
- Ensured project requirements were met
- Troubleshoot Software requirements, i.e. Athena, Kronos, Visions, 3M coding, and many more software packages.
- Saved and Transferred Documents, Shared Folders, Outlook Archived files, and Internet Explorer Bookmarks and Favorites to new client PC’s.
- Wrote a brochure on Virtual Desktops troubleshooting Tips and Tricks for Managers and Clients
Helpdesk Technician
WSI
12.2013 - 05.2014
- Provide Computer Technical support and Technical Data input for various Computer Hardware and Software issues
- Escalated Helpdesk Tickets for Deskside support
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Multi Line Telephone setup for Clients
- Directory Assistance
Business Analyst II
Horizon Industries Ltd.-Dept. of Defense DLIS, Battle Creek, MI
Battle Creek
09.2012 - 11.2013
- Supported many various projects throughout the Dept. of Defense
- Provide support in collection and organizing information required for preparation of user manuals, training materials, installation guides, proposals, and reports.
- Edit functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents.
- Provides support in performing financial and administrative functions.
- Applies developed skills and knowledge of techniques in a specific professional, and/or technical area. Analyzes business application software and makes recommendations.
- Under general supervision, is responsible for preparing and/or maintaining systems, programming, and operations documentation, procedures and methods.
- Maintains a current internal documentation library.
- Planning the implementation of databases used, planning out the project scope by categorizing surplus into database by product, by name, and importance.
- Obtained project requirements, constraints, and assumptions with client, communication, change management and risk management.
- Expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization’s business plan and industry requirements.
- Experience using Project Scheduling Software, preferably Microsoft Project
- Experience in Technology project management of scalable web applications and/or enterprise software projects
- Experience with project management and development processes and lifecycles in a technology organization.
- Experience in configuration control management
- Experience in risk management
- Expertise in Taxonomy Structure and Architecture
- Acting Project Manager
- Enterprise Application technology knowledge and experience
- Database Development and SharePoint Integration
- Experience developing, maintaining, implementing and integrating SharePoint and Microsoft Access databases
- Government Contract
Education
Project Management & Certified Assistant Project Management
Grand Valley State University
06.2016
Associates Degree - Applied Science
Kalamazoo Community College
03.2013
Skills
- Microsoft Teams and SharePoint
- Power BI and Power Apps
- Data resolution
- SAP proficiency
- SQL querying
- Macro development
- Project coordination
- Microsoft Office Suite
- Access database management
- Web development
- Technical writing
- Effective communication
- Engineering specifications
- System security
- Visio and Adobe tools
- Maximo experience
- Government contracting
- Data analysis
- Financial reporting
- Asset management
References
References available upon request.
Timeline
Defense Logistics Authority/ Remote position
Comptech
02.2023 - Current
Blackjack Dealer
Firekeepers Casino
03.2020 - 05.2021
Data Entry
Robert Half/ TC Transcontinental
11.2019 - 11.2019
Development Coordinator
Robert half at Stryker
07.2019 - 08.2019
Food Manager Elementary School
Schoolcraft schools
04.2019 - 10.2019
Owner/ Operator
Hovey’s Pizza & Grinders
08.2018 - 01.2019
IT Coordinator/Project Management
Recco Products
03.2017 - 05.2018
Project Coordinator
Coretek Services
04.2015 - 10.2015
Helpdesk Technician
WSI
12.2013 - 05.2014
Business Analyst II
Horizon Industries Ltd.-Dept. of Defense DLIS, Battle Creek, MI
09.2012 - 11.2013
Project Management & Certified Assistant Project Management
Grand Valley State University
Associates Degree - Applied Science
Kalamazoo Community College
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