Sherry Snyder
Barefoot Bay
Summary
Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
24
24
years of professional experience
Work History
Patient Services Representative
Cleveland Clinic Indian River Hospital
07.2018 - Current
- Addressed patient inquiries regarding appointments and billing, providing clear and accurate information.
- Handled appointment scheduling using electronic health record software, ensuring accurate and timely entries.
- Utilized conflict resolution skills to address patient concerns, maintaining a positive patient experience.
- Processed patient insurance information using billing software, ensuring correct data entry and verification.
- Managed patient check-ins and check-outs through clinic management software, improving workflow efficiency.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used Epic to schedule appointments.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Supervisor
Sebastian River Medical Center ~ a Steward Family Hospital
01.2016 - 07.2018
- Achieved improved accuracy with patient data management through process enhancements.
- Enhanced patient satisfaction with personalized service approaches tailored to individual needs.
- Updated staff on regulatory changes to uphold organizational integrity and patient trust.
- Developed team cohesion for improved patient experience through regular feedback sessions.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Patient Access Representative
Healthfirst
10.2014 - 01.2016
- Verified patient demographics and updated records to maintain accurate and current information.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Services Representative
Wellspan Health
11.2000 - 05.2014
Education
High School Diploma -
York County Vocational Technical School
York, PA06-1980
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Medical terminology
- Medical billing
- Multitasking and organization
- Customer follow-up
- Electronic health records
Timeline
Patient Services Representative
Cleveland Clinic Indian River Hospital
07.2018 - Current
Patient Access Supervisor
Sebastian River Medical Center ~ a Steward Family Hospital
01.2016 - 07.2018
Patient Access Representative
Healthfirst
10.2014 - 01.2016
Patient Services Representative
Wellspan Health
11.2000 - 05.2014
High School Diploma -
York County Vocational Technical School
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