Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Sherry Spencer

Coffeyville,KS

Summary

Dynamic leader with a proven track record in problem-solving and collaboration. Successfully empowered team members by leveraging individual strengths, enhancing productivity through innovative thinking. Recognized for meticulous attention to detail in project documentation and process optimization, fostering a positive work environment and driving team success.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Team Leader

Penguin Random House
08.2013 - 01.2016
  • Collaborated with team members to learn project objectives and workflows.
  • Assisted in organizing team meetings to discuss progress and challenges.
  • Supported team efforts by gathering and analyzing relevant data for projects.
  • Adapted quickly to new tools and technologies to enhance productivity.
  • Documented processes and best practices for future reference and training purposes.
  • Contributed to problem-solving discussions, providing insights based on observations.
  • Participated in training programs to develop skills relevant to team goals.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Office Manager

Friction Unlimited LLC
01.2008 - 01.2011
    • Managed office operations, ensuring efficient workflow and resource allocation.
    • Developed and implemented administrative procedures to enhance productivity.
    • Organized meetings, maintained calendars, and coordinated travel arrangements for executives.
    • Supervised staff, providing training and support to optimize team performance.
    • Oversaw inventory management, ordering supplies as needed for smooth operations.
    • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
    • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Insurance Agent/Customer Service Representative

ONB Insurance
Greencastle, Indiana
01.2001 - 01.2004
  • Developed customized insurance plans based on client needs and risk assessments.
  • Conducted thorough policy reviews to ensure compliance with regulations and client satisfaction.
  • Mentored junior agents on best practices and effective sales strategies.
  • Streamlined claims processing procedures to enhance efficiency and reduce turnaround times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Bank Teller/Vault Teller

Old National Bank
09.1998 - 01.2001
  • Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
  • Assisted customers with account inquiries, providing timely and relevant information.
  • Maintained cash drawer integrity through regular balancing and reconciliation practices.
  • Trained new tellers on operational procedures and customer service standards.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Counted and packaged currency and coins.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

No Degree - College Math, Computer Programming, Business

Ivy Tech Community College of Indiana
Terre Haute, IN

Certificate - Medical Coding

Medical Coding Certification From
KCMC Medical Coding
07-2025

High School Diploma -

North Montgomery High School
Crawfordsville, IN
05-1986

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Highly self motivated

Accomplishments

  • Directed team assignments of up to 50 daily in materials handling
  • Chosen normally to teach new hires.
  • Achieved excellence in accuracy and self motivation.
  • Developed exceptional problem solving abilities.

Certification

Medical Coding Certification

Previous Insurance Property and Casualty License

Studying for the CPC License

Timeline

Team Leader

Penguin Random House
08.2013 - 01.2016

Office Manager

Friction Unlimited LLC
01.2008 - 01.2011

Insurance Agent/Customer Service Representative

ONB Insurance
01.2001 - 01.2004

Bank Teller/Vault Teller

Old National Bank
09.1998 - 01.2001

No Degree - College Math, Computer Programming, Business

Ivy Tech Community College of Indiana

Certificate - Medical Coding

Medical Coding Certification From

High School Diploma -

North Montgomery High School

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