Sherry Stevens
Aiken
Summary
Carrier sales professional with significant expertise in logistics and client management. Proven track record of optimizing delivery routes and improving service quality through strategic coordination. Highly collaborative team player, adaptable to changing requirements with strong negotiation and customer service skills.
Overview
14
14
years of professional experience
Work History
Carrier Sales Representative
TMC Transportation
01.2021 - Current
- Optimized freight capacity through strong relationships with carriers and service quality.
- Identified market trends to enhance carrier selection and engagement strategies.
- Streamlined operations with cross-functional teams, boosting supply chain efficiency.
- Mitigated risks of delayed shipments, reducing disruptions in supply chain processes.
- Ensured compliance with industry regulations through comprehensive knowledge of guidelines.
- Utilized software tools for effective shipment tracking and data analysis.
Production Worker
Pilgrim's Pride
04.2020 - Current
- Maintained project timelines by volunteering for additional shifts during peak periods.
- Enhanced skills through participation in all company training sessions offered.
- Executed product assembly following standardized procedures for consistency.
- Sustained productivity and quality across all operational areas continuously.
- Operated hand and power tools for precise chicken cuts and deboning tasks.
- Conducted visual inspections of meat products to ensure compliance with safety standards.
Kitchen Manager
J.o Grady's
01.2018 - 04.2020
- Increased kitchen productivity by setting clear goals for staff performance.
- Ensured food safety by overseeing meal preparation and monitoring handling practices.
- Enhanced employee skills through training on cooking techniques and safety standards.
- Supported pricing strategies by providing ingredient costs and portioning details.
- Established vendor relationships to maintain adequate inventory and supply levels.
- Monitored inventory levels and promptly reported items needing reorder.
Salesperson
Waffle House
07.2013 - 09.2016
- Boosted customer satisfaction by delivering enthusiastic order-taking and product information.
- Enhanced team efficiency by training new hires on procedures and sales techniques.
- Resolved conflicts effectively with calm demeanor and strong problem-solving skills.
- Increased client loyalty by establishing relationships and providing exemplary service.
- Created positive atmosphere on sales floor with motivation and energetic approach.
- Ensured financial accuracy by processing payments and maintaining correct cash drawers.
- Increased sales by suggesting additional menu items and checking guest satisfaction.
Call Center Customer Service Representative
Sitel
01.2012 - 07.2013
- Exceeded call benchmarks through efficient speed, accuracy, and volume management.
- Enhanced productivity by maintaining strong call control and adhering to scripts.
- Documented customer interactions to track requests, issues, and solutions effectively.
- Provided swift, friendly service for routine inquiries and complaint resolutions.
- Probed for service needs and accurately recorded information in electronic systems.
- Collaborated with technicians to implement effective solutions for customer issues.
Education
GED -
Byrd Learning Center
Aiken, SC1 2008
Skills
- Documentation ability
- Loading and unloading protocols
- Assembly procedures
- Relationship building
- Negotiation
- Territory management
- Performance-driven
- Customer service
- Reliable and trustworthy
- Data analysis proficiency
- Strong negotiation skills
- Problem-solving aptitude
Timeline
Carrier Sales Representative
TMC Transportation
01.2021 - Current
Production Worker
Pilgrim's Pride
04.2020 - Current
Kitchen Manager
J.o Grady's
01.2018 - 04.2020
Salesperson
Waffle House
07.2013 - 09.2016
Call Center Customer Service Representative
Sitel
01.2012 - 07.2013
GED -
Byrd Learning Center
Experience
["Carrier Sales Specialist"],["Customer Service Representatives"],["Retail Salespersons"],["Food Service Managers"],["Production Worker"]