Sherry Stevenson
Midwest City
Summary
Hardworking industrial warehouse worker offering10+ years of experience monitoring and operating machines in a manufacturing setting. Successful in working long hours in challenging environment, and completing tasks such as moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members, pitching in to help achieve company and team goals.15+ years experienced customer service representative and passionate about making customers happy. Looking to leverage my knowledge and experience with a growing company.
Overview
14
14
years of professional experience
Work History
Custodian
Dal Rogers Training Center, Tinker AFB/Midwest City, OK
05.2023 - Current
- Responsible for overall cleaning and appearance of assigned areas
- Maintain a clean and healthy facility by completing various tasks, including vacuuming, mopping, disinfecting surfaces and restrooms
- Trash management
- Report any facility issues through supervisor
Assembly/Machine Operator
ClimateMaster, Oklahoma City, OK
03.2022 - 04.2023
- Operating and monitoring equipments
- Inspect equipments and determine and report faults
- Utilize and operate hand tools (electrical, pneumatic, and manual) to intal fasteners, terminals or other small components in the assembly process
- Read, interpret, and follow basic blueprints, diagrams, engineering drawings, specifications, bills of materials, and other written instructions or procedures to accurately assemble, package, and manufacture equipment and product
- Build units to specification by installing correct parts in the manner specified by work instructions and standard work
- Lift and position components
- Operate bridge crane and/or jib crane to lift and position parts and materials
- Ensure the quality of the parts and materials being delivered to the assembly line
- Utilize brazing equipment and supplies to join copper components to assemble products
- Complete necessary paperwork or checklist
- Perform quality work checks to ensure the product meets quality standards
- Communicate well both verbally and in writing
Vendor Stocker
S & K Sales (DeCA)/Tinker Commissary, Tinker AFB/Midwest City, OK
04.2020 - 09.2022
- Responsible for stocking merchandise in a retail space
- Receive product, ensuring order and invoice accuracy
- Exemplify superior customer service with a friendly, helpful and courteous attitude, using product knowledge and information to answer all customer questions
- Maintain clean, fully stocked and organized shelves
- Knowledge of proper stocking procedures and store layout
Warehouse Lottery Team Lead
Oklahoma Lottery Commission, Oklahoma City, OK
07.2011 - 03.2020
- Responsible for project management
- Shipping/Receiving
- Data Entry
- Inventory Maintenance
- Forklift operation
- Label containers
- Operate heavy machinery
- Electric pallet jack
- Knowledge of proper safety procedures
- Pulling/Packing orders
Passenger Service Agent
G2 Secure Staff LLC, Oklahoma City, OK
10.2017 - 10.2019
- Check in passengers and their luggage at the ticket counter and gates
- Collect related fees related to baggage, seat changes and other other flight fees
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling
- Knowledgeably answer inquiries regarding flight schedules, fares and other questions as they arise
- Effectively communicate the status of equipment with staff
- Other duties and responsibilities as assigned by management
Customer Service Representative
Express Employment Professionals, Oklahoma City, OK
12.2015 - 09.2017
- Provide incoming/outgoing customer service calls from daily generated call list
- Ensure customer needs are met
- Prepare invoices for returned goods
- Perform office duties such as data entry
Education
GED - Certified Nursing Assistant
Guthrie Job Corps
Guthrie, OK08.1997
Skills
- Machine Operation
- Forklift Operation
- Material loading and unloading
- Dedicated to high levels of customer service and sales productivity
- Ability to establish and maintain positive working relationships with management, customers, and co-workers
- Excellent interpersonal, English communication- verbal and written and time management
- Team player
- Knowledge of forklift safety and troubleshooting
- MS Office
- Shipping and Receiving
- Pallet Jack
- Order Picking
- Customer Complaint Resolution
- Data Entry
- Windows Excel
- Adobe Pro
Timeline
Custodian
Dal Rogers Training Center, Tinker AFB/Midwest City, OK
05.2023 - Current
Assembly/Machine Operator
ClimateMaster, Oklahoma City, OK
03.2022 - 04.2023
Vendor Stocker
S & K Sales (DeCA)/Tinker Commissary, Tinker AFB/Midwest City, OK
04.2020 - 09.2022
Passenger Service Agent
G2 Secure Staff LLC, Oklahoma City, OK
10.2017 - 10.2019
Customer Service Representative
Express Employment Professionals, Oklahoma City, OK
12.2015 - 09.2017
Warehouse Lottery Team Lead
Oklahoma Lottery Commission, Oklahoma City, OK
07.2011 - 03.2020
GED - Certified Nursing Assistant
Guthrie Job Corps
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