Sherry Stipe
Slidell,LA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
CSR
Fallon and Associates
Laplace, LA
09.2019 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
Administrative Assistant
Unicopy Technologies
Metairie, LA
03.2013 - 09.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Resolved customer complaints related to product quality or delivery issues.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Accounts Payable Clerk
SCP Poolcorp
COVINGTON, LA
09.2005 - 03.2013
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Prepared checks for payment of vendor invoices on a timely basis.
Sales and Service and Collections Representative
Bell South Telecommunicatins
COVINGTON, LA
09.2000 - 12.2005
- Contacted customers to discuss and resolve past due accounts.
- Analyzed customer financial statements to determine payment plans.
- Negotiated repayment terms with customers in accordance with company policy.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Skills
- CRM Software
- Complaint Handling
- Scheduling
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Complaint resolution
- Account updating
- Critical Thinking
- Clerical Support
- Customer Relations
- Sales closing
- Problem-solving abilities
- Tactful and diplomatic
- Active Listening
- Documentation
Timeline
CSR
Fallon and Associates
09.2019 - Current
Administrative Assistant
Unicopy Technologies
03.2013 - 09.2019
Accounts Payable Clerk
SCP Poolcorp
09.2005 - 03.2013
Sales and Service and Collections Representative
Bell South Telecommunicatins
09.2000 - 12.2005
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