Sherry Strong
Schaumburg,IL
Summary
Highly motivated and result-driven individual looking to further my professional career in the field of International Logistics and Customs Brokerage for the mutual benefit of the company, my team members, and myself. Able to work independently with little to no supervision or as part of a team. Knowledgeable and dedicated customer service professional with extensive experience in International Logistics and Customs Brokerage. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
EMEA Ammega Customer Service Rep
Pegasus Logistics Group
10.2023 - 03.2024
- Arranged international shipments from European Region to all over the world.
- Worked 2:00am to 11:00am and worked remotely.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ocean/Air Import Customer Service
Geodis USA
10.2018 - 10.2023
- Cargowise proficient
- Auto rated many accounts in Cargowise to decrease billing errors and increase billing timeliness
- Timely preparation of rates and quotes for customers and overseas offices/agents
- Coordinate the routing of import bookings with ocean carriers to and from various destinations
- Handle all document turnovers to other forwarders and customs brokers
- Initiated and maintained customer SOP’s so the information was correct and current to offer customers consistent service
- Collaborated and built relationships with customers, carriers, and agent representatives regarding ocean import to strengthen service competitiveness
- Dispatch pick-ups to authorized agents and drayage companies, shipping lines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
- Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
- Successfully meeting customers KPI’s standards as well as company milestones
- Support the development of existing and new customers by working closely with the Branch Manager and the entire sales organization
- Handle all aspect of ocean import from A-Z including international accounting, settle overseas office/agent statements, approving vendor invoices, billing customers, and closing the file.
Import Agent – Air & Ocean
Transgroup Worldwide
01.2017 - 10.2018
- Responsible for quoting DDP & DAP charges to various overseas agents
- Expedited inbound import traffic to facilitate customs clearance
- Handle all document turnovers to other forwarders and brokers for ocean and air import
- Followed up with customers to ensure that their needs are met and to resolve any inquires or issues
- Handled air and ocean import shipments from A-Z including dispatching cargo to door and international accounting, settling agent statements, billing customers and closing files.
Air & Ocean Import Transportation/Entry Writer
Senator Interational
11.2013 - 01.2017
- Increased productivity and profits while decreasing departmental overhead by streamlining the documentation flow and email correspondence
- Responsible for prepping import air and ocean files for customs entry
- Handled all document turnovers to other forwarders and brokers for ocean and air import
- Responsible for the clearance and dispatching of Sunday air freight shipments
- Back up entry writer.
Team Lead – Ocean Import Transportation
FedEx Trade Networks
01.2003 - 11.2013
- Lead to a team of 6 employees
- Responsibilities include but not limited to: Leading through example
- Mentoring and encouraging for maximum productivity with minimal errors
- Training of new employees in system and desk level procedures
- Ensuring that company as well as customer SOP’s are being followed
- Investigated, evaluated, and correcting accounting errors
- Managed and organized the Ocean Import CFS Program and the Chicago Import Consolidation Boxes
- Major contributor to writing the desk level procedures
- Participated in the Critical Logistics Program provided by FedEx Trade Networks
- Handle all aspect of ocean import from A-Z including international accounting, settle overseas office/agent statements, approving vendor invoices, billing customers, and closing the file
- Provided dependable customer service.
Education
U.S. Army Reserves
01.1995
High School Diploma -
Fenton High School
Bensenville, IL01.1992
Skills
- Shipping Documentation
- Sales Support
- Customs Compliance
- Data entry proficiency
- Freight Forwarding
- Customer Service
- Microsoft Office
- Cargowise Savvy
- Outlook
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
References
Available upon request
Timeline
EMEA Ammega Customer Service Rep
Pegasus Logistics Group
10.2023 - 03.2024
Ocean/Air Import Customer Service
Geodis USA
10.2018 - 10.2023
Import Agent – Air & Ocean
Transgroup Worldwide
01.2017 - 10.2018
Air & Ocean Import Transportation/Entry Writer
Senator Interational
11.2013 - 01.2017
Team Lead – Ocean Import Transportation
FedEx Trade Networks
01.2003 - 11.2013
U.S. Army Reserves
High School Diploma -
Fenton High School