Sherry Taylor
Suffolk,VA
Summary
Strategic-minded healthcare leader with extensive experience in virtual care, operations management, and staff development. Adept at driving enterprise-wide initiatives to enhance service delivery and continuously improve business processes. Proven track record of collaborating with subject matter experts, operational partners, and stakeholders to develop and implement service workflows. Skilled in stakeholder engagement, adept at fostering relationships with clinical professionals, IT leaders, and executives to conceptualize and launch new telehealth services. Experienced in navigating regulatory and compliance requirements, ensuring adherence to security protocols, and mitigating risks associated with system implementation. Effective communicator and influencer, capable of facilitating multilayered governance processes and presenting strategic plans to senior leadership teams. Possess a Master's in Health Administration (MHA) and a Bachelor's in Health Care Management, complemented by certifications in quality and safety improvement. Member of the American College of Healthcare Executives and the Society for Healthcare Strategy and Market Development (SHSMD).
Overview
34
34
years of professional experience
Work History
Director of Telehealth
Sentara Healthcare
01.2019 - Current
- Responsible for project facilitation of enterprise-wide initiative and continuous business improvement items
- Collaborate with SMEs, operational partners, and organizational stakeholders to develop service workflows
- Customer/Stakeholder Engagement - Interacts with PMG, PHP, PHS, IT leaders and clinical professionals to develop new telehealth services and virtual processes, working in partnership with IT Business Partners, Legal, Compliance, Risk, Marketing and Revenue Management
- Responsible for developing and presenting new clinical services and processes to hospital and medical group executives
- Influences up, down and across organization
- Accountable for communications
- Collaborate with Marketing & Internal Communications to build awareness and adoption for new and existing telehealth services
- Compliance Excellence - Ensure compliance with all regulatory and security requirements associated with system implementation and ongoing support
- Manages multilayered governance process to ensure leadership teams are constantly current with Telehealth strategy, making appropriate business-level decisions, scoping new initiatives, and effectively resourcing projects
- Manages Senior Executives relationships, proactively informing and status reporting
- Contributes to program strategic planning and breaks down initiatives into monthly reports
- Leads/assists with dashboard development to manage and track telehealth service performance.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Facilitated cross-functional collaboration for improved decision-making processes within organization
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations
- Evaluated company documentation to verify alignment with regulatory requirements
- Negotiated favorable contracts with vendors for reduced costs and improved service quality
Owner/Operator
Taylor Surgical and Consulting Services L.L.C.
04.1997 - 01.2019
- Consulting Contracts, Procurement, Productivity Assessment, Quality and Safety, Operating Room and Ambulatory Surgery Center Design and Development, Leadership Development and Mentoring, Customer Service Specialist, Education and Mentoring, Interim Management and Administration, VP of Orthopedics, Coordinate and develop new programs in the market, Work with hospital CEO and Physician Services to create physician recruitment and retention, Manager of Service Line Director of Orthopedics, Oversee business aspects of clinical operations and business development assistance for the Orthopedic team, Service Line Director of Ophthalmology, Oversee business aspects of clinical operations and business development assistance for the Ophthalmology team, Interim Director of Surgical Services, Identify and implement solution for potential problems affecting service, Participate in service, departmental and hospital committees, Provide strong communication, Advance customer experience, Participate in employee and patient rounding, Identifies and mentor potential future leaders, Enforce standards of care for surgical services and develop processes to measure and ensure consistent compliance, Develop, implement, and evaluate ongoing surgical services programs, Monitor compliance with regulatory, accrediting and hospital policy, environmental, patient, and personnel safety, Ensure delivery of quality services in accordance with applicable policies, procedures, and professional standards, Enforce safe procedural site and patient verification policy, Monitor and respond to quality event reporting, Assure proper utilization of organization’s financial resources, Advances the growth agenda for Surgical Services, Strive to become the OR of Choice for physicians, patients, staff, and payers in the community, Develop and build strategic internal and external networks, Supervisor of Central Sterile Processing, responsible for the daily operation of the Central Processing Department Plans and organize all services and personnel in the central processing, ensure that services are provided according to established performance expectations and in compliance with relevant law and accreditation standards, Provide leadership to areas of responsibility by developing a vision that is aligned with company mission, vision and strategic plan, Sales Representative, Product Specialist, Liaison, Accounts Manager, Two major accounts with orthopedic implant manufactures, Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact, Schedule and conduct account reviews to strengthen satisfaction and build repeat customers, Coordinate and attend events and outreach, tracking marketing campaigns and evaluating sales success, Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales, Research and identify new possibilities for corporate accounts, reaching out and communicating business value, Maintain and build customer relations, Coordinate with representatives to improve sales, Skilled listening and proficient writing, Bi-monthly sales reports
Interim Administrative Director of Orthopedics
Bon Secours Virginia
01.2010 - 01.2013
- Maintain administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
- Establish policies, procedures, and work schedules
- Accounts Manager
- Develop plan of action
- Responsible for and maintenance of department budget
- Provide communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices
- Purchase printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices
- Complete special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results
- Improve program and service quality
- Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances
- Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs
- Maintain professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks
- Contribute to team effort by accomplishing related results as needed
- Contract Negotiations
Orthopedic Program Manager
Bon Secours
03.2006 - 09.2013
- Leveraged project management processes and tools to define and execute projects.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Orthopedic Program Coordinator/Manager (DePaul 2004 – 2013 and Hampton Roads 2010-2013) /Orthopedic Physician’s Assistant 4/2004 – 4/2013
- Conduct pre-operative joint replacement patient education classes
- Assist surgeon during joint replacement procedures
- Round on joint replacement surgery patients daily
- Coordinate care of joint replacement surgery patients
- Market the Joint and Spine Center at DePaul Medical Center including free lectures to the community on hip and knee pain and back pain
- PCP office visits
- Research, coordination, development, and delivery of orthopedic studies
- Physician liaison
- Gather reports on orthopedic issues within the hospital
- Follow and report complications and devise methods of prevention
- Conduct monthly orthopedic team meetings
- Patient navigation
- Customer Service Supervisor.
Certified Surgical Assistant
Taylor Surgical And Consulting Services, LLC
03.1995 - 04.2019
- Locations include Sentara Hampton Roads Hospitals and ASCs, Privately owned physician's offices and surgery centers in the Hampton Roads region
- Assist in patient education prior to surgery
- Assist operating room staff
- Assist surgeons with the operative surgery opening and closing when necessary
- Assist in patient post-op care such as dressing changes and drain removals
- Knowledgeable skill level to assist on all types of surgical procedures
- Maintain job credentialing and certification by participation in continuing education courses.
Certified Surgical Assistant
Sentara Virginia Beach General, Sentara Heart Hospital, Sentara Norfolk General Hospital
03.2015 - 09.2019
- Assist in patient education prior to surgery
- Assist operating room staff
- Assist surgeons with the operative surgery opening and closing when necessary
- Assist in patient post-op care such as dressing changes and drain removals
- Knowledgeable skill level to assist on all types of surgical procedures
- Maintain job credentialing and certification by participation in continuing education courses.
Certified Surgical Assistant
American Surgical Assistants, Inc. (formally known as Costal Surgical Assistants)
02.2001 - 09.2019
- Assist in patient education prior to surgery
- Assist operating room staff
- Assist surgeons with the operative surgery opening and closing when necessary
- Knowledgeable skill level to assist on all types of surgical procedures
- Maintain job credentialing and certification by participation in continuing education courses
- Assist in patient post-op care such as dressing changes and drain removals.
Surgical Technician
Mary Immaculate Hospital
02.1996 - 06.1997
- Identify and select instruments and equipment necessary for procedure
- Competently assist surgeon’s needs to expedite procedure
- Anticipate surgeon’s needs to expedite procedure
- Recognize emergency situations and institute the established procedure
- Maintain job credentialing and certification by participation in continuing education courses.
Central Sterile Technician
Mary Immaculate Hospital
08.1994 - 12.1995
- Process surgical instruments for sterile operative procedures
- Decontaminate surgical instruments after operative procedures
- Maintain knowledge of surgical instruments and where to find them
- Furnish instruments and supplies on demand
- Maintain job credentialing and certification, by participation in continuing education courses.
Central Sterile Technician
Sentara Hampton General Hospital
07.1990 - 03.1995
- Process surgical instruments for sterile operative procedures
- Decontaminate surgical instruments after operative procedures
- Maintain knowledge of surgical instruments and where to find them
- Furnish instruments and supplies on demand
- Maintain job credentialing and certification, by participation in continuing education courses
- Operating Room Technician
- Clean operating rooms between procedures
- Maintain routine cleaning and maintenance of the operating room suite
- Patient transport
Education
MHA -
Ohio University
Athens, Ohio08.2019
BS - Health Care Management
Siena Heights University
Adrian, Michigan08.2017
Certified Orthopedic Physician's Assistant -
University of Maryland Through Academy of Orthopedic Physician’s Assistants
05.2006
Registered And Certified Surgical First Assistant -
Eastern Virginia Medical School
Norfolk, VA04.1997
Skills
- Strategic Planning
- Operations Management
- Staff Development
- Team Management
- Leadership Development
- Change Management
- Quality Improvement
Timeline
Director of Telehealth
Sentara Healthcare
01.2019 - Current
Certified Surgical Assistant
Sentara Virginia Beach General, Sentara Heart Hospital, Sentara Norfolk General Hospital
03.2015 - 09.2019
Interim Administrative Director of Orthopedics
Bon Secours Virginia
01.2010 - 01.2013
Orthopedic Program Manager
Bon Secours
03.2006 - 09.2013
Certified Surgical Assistant
American Surgical Assistants, Inc. (formally known as Costal Surgical Assistants)
02.2001 - 09.2019
Owner/Operator
Taylor Surgical and Consulting Services L.L.C.
04.1997 - 01.2019
Surgical Technician
Mary Immaculate Hospital
02.1996 - 06.1997
Certified Surgical Assistant
Taylor Surgical And Consulting Services, LLC
03.1995 - 04.2019
Central Sterile Technician
Mary Immaculate Hospital
08.1994 - 12.1995
Central Sterile Technician
Sentara Hampton General Hospital
07.1990 - 03.1995
MHA -
Ohio University
BS - Health Care Management
Siena Heights University
Certified Orthopedic Physician's Assistant -
University of Maryland Through Academy of Orthopedic Physician’s Assistants
Registered And Certified Surgical First Assistant -
Eastern Virginia Medical School
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