Sherry Taylor
Monroe
Summary
Knowledgeable customer service specialist with robust background in client solutions. Proven ability to understand client needs and deliver bespoke solutions, enhancing client satisfaction and loyalty. Demonstrated expertise in problem-solving and communication ensures seamless client interactions and successful outcomes.
Overview
17
17
years of professional experience
Work History
Client Solutions Specialist
Truist Bank
06.2006 - 02.2023
Managed customer service escalations and complaints.
Delivered exceptional customer service by resolving second-level escalations on the first call, significantly enhancing customer satisfaction ratings, and reducing callbacks.
- Maintained up-to-date knowledge of industry trends and regulatory changes impacting clients.
- Enhanced client satisfaction by delivering customized solutions for their specific needs.
- Interacted with team members across departments to research and resolve customer issues.
- Served customers with knowledgeable, friendly support
- Kept detailed records of daily activities
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Science - Economics
Tennessee Technological University
Cookeville, TN05-1984
Skills
- Customer service problem-solving
- Client service optimization
- Issue resolution
- Personalized delivery of solutions
Languages
English
Timeline
Client Solutions Specialist
Truist Bank
06.2006 - 02.2023
Bachelor of Science - Economics
Tennessee Technological University