Summary
Overview
Work History
Education
Skills
Certification
Registered Dental Assistant
Timeline
OfficeManager

Sherry Thomas

Billings,MT

Summary

Dynamic Office Manager with extensive experience at Dr. Joseph P. Thomas DDS, excelling in customer service and organizational skills. Proven track record in enhancing team productivity and streamlining operations, while maintaining confidentiality and managing vendor relationships. Adept at conflict resolution and fostering a collaborative work environment, driving significant improvements in client satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Office Manager

Dr Joseph P Thomas DDS
01.2000 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Resolved office disputes swiftly and equitably, maintaining a harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • To be honest, I have had a resume for over 20 years. I could keep adding my duties, but this resume would get quite lengthy. I would love to visit with you. I have experience in all areas you are looking for

Education

High School Diploma -

Buena Park High Scholl
Buena Park, CA
06-1979

Associate of Science - Psychobiology

Cypress College
Cypress, CA
07-1982

Dental Assisting - Dentistry

Bryman College
CA
06-1979

Business Office Managment - Business Administration And Management

Sterling Consulting
Glendale, CA
01-2025

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Document management
  • Relationship building
  • Mail handling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Conflict management
  • Staff hiring
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Policy implementation
  • Team supervision
  • Staff training
  • Financial accounting
  • Report preparation
  • Event coordination
  • Business administration
  • Facility management
  • Team bonding
  • Workflow planning

Certification

  • Certified Office Manager, Thomas Smile Designs, from 2001 to present
  • Licensed Registered Dental Assistant with expanded functions
  • Business Management Training - Team leadership, basic life skills in a management position

Registered Dental Assistant

This is a California state license allowing assistants to perform duties beyond those of a dental assistant 

Timeline

Office Manager

Dr Joseph P Thomas DDS
01.2000 - Current

High School Diploma -

Buena Park High Scholl

Associate of Science - Psychobiology

Cypress College

Dental Assisting - Dentistry

Bryman College

Business Office Managment - Business Administration And Management

Sterling Consulting
Sherry Thomas