Sherry Tiaba

• Directed Business Plan and Expense Plan strategies for Region 7, CW Military & Cycle/RV.
• Forecasted and Projected Regional P&Ls for VA, TN, NC, Countrywide Military & Cycle/RV.
• Directed sales growth, BlueSky, Marketing Strategy for VA, TN & NC, CW Military & Cycle/RV.
• Directed Regional Operations for Data Analytic teams (all disciplines), Corporate Purchasing, Business Plans, Expenses, Compliance, Licensing Training, Licensing Technicians, Food Service Management, Fleet, Event Marketing (R7, CW Military & CW Cycle/RV) & Mailroom.
• Cross-trained existing employees to maximize team agility, efficiency, and performance to include Microsoft Power BI, Snowflake, SAS, Web Development & SQL for all disciplines (Sales, Service, AD, Claims) for Region 7 & CW Military & Cycle/RV.
• Developed and maintained relationships with internal customers and suppliers.
• Directed strategies to meet internal audit compliance for PII data, Privacy, Expense Management, and Fleet Management.
• Produced and wrote TN State at A Glance document.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Established and administered annual budget with controls to prevent overages, and support sustainability objectives.
• Closely collaborated with project members to identify and quickly address problems.
• Maintained project schedules by managing timelines and making proactive adjustments.
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
• Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
• Investigated and corrected or escalated project problems.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Built and utilized reporting systems to keep Managers, Directors & Senior Officers informed.
• Produced unit costs, planning, budget variance, growth, staffing, and P&L reports and produced monthly, quarterly, and yearly.
• Reduced costs by negotiating WordZXpressed, licensing training, TLO, Aramark, and activities agreements.
• Collaborated with company leaders to support consistency and best practices.
• Oversaw training and onboarding process for all newly hired employees within planning, mailroom, data analytics, event marketing, licensing technicians, and licensing training associates.
• Created new methodologies for improved planning accountability by creating a results-orientated action plan structure.
• Directed and controlled internal financial planning, analysis, and budgeting.
• Worked closely with project managers to create project work scopes and schedules.
• Planned resources, conducted costing activities, and managed bid and proposal phases.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules, and monitored performance.
• Directed training and retraining of employees to boost performance and enhance business results.
• Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
• Effectively managed 23 personnel and 20 vendors by implementing company policies, protocols, work rules, and disciplinary action.
• Defined clear targets and objectives and communicated to other team members.
• Established employee performance goals and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
• Educated management team on planning processes and expense management.
• Managed WFM, Systems, and LAN functions at specific intervals while in this position.
• Direct and Manager all floor-wide office communication and activities.
• Maintains state compliance in MVR and Crash data access for Underwriting and SIU departments.
• Managed and implemented the initial quality control and six sigma training for the Region.

• Obtained new business sales growth of 10% annually
• Initiated new product lines
• Facilitated commercial product rating and rule filings
• Achieved 99% Net Promoter Scores for new business customers
• Established unit cost metric which reduced expenses by 15%
• Motivated team of 100 plus associates to exceed new business targets
• Strategized and implemented sales business plan to meet growth targets
• Monitored state-specific performance for VA & NC to include sectors to improve closure and inquires performance
• Coordinated marketing event team efforts to promote products
• Created Training and Transition Structure for Sales and Service.
• Managed Work Force Management for Regional Office.

Exceeded new business growth targets

• Exceeded new business growth targets.
• Achieved 98% quality ratings on policies sold
• Implemented Direct Check process to bind new business policies and increased new business sales by 30%.
• Analyzed sales performance patterns and made recommendations that resulted in 10 - point higher closure.
• Obtained highest percentage of associates achieving sales bonus plan.
• Recommended Coaching Strategy for improved results led to Countrywide Campaign and is still effective today.