Sherry Tremblay
Goffstown,NH
Summary
Collaborative Analyst with over 15 years experience working in fast paced environments. Skilled in customer service, supporting business solutions, software implementation, experienced with customer service, analyzing business operations, supporting business solutions and, user training and software. Passionate about collaborating with teams to streamline systems and business processes to produce exceptional results.
Overview
17
17
years of professional experience
14
14
ITIL
14
14
Six Sigma Green Belt
16
16
Disciplined Agile
13
13
SQL Server Management Studio
14
14
SQL Server Reporting Services
14
14
SQL Server Integration Services
14
14
SQL Server Analysis Services
1
1
WorkDay Basics
1
1
Supply Chain Management
Work History
Sr. Business Systems Analyst
TRC Companies, Inc.
Windsor, DC
10.2022 - 12.2023
- Sr Business Analyst and Project Coordinator for Lockheed Martin Advanced Energy Division.
- Design, develop, and manage client document deliverables and internal documents
- Coordinate with Program Manager on design, development, schedule, and testing of enhancements and new client integrations.
- Investigated and addressed Dynamics Business Central issues to enhance usability and improve functionality.
- Actively analyzed, performed troubleshooting and implementations of data and process enhancements
- Implemented creation of BR documentation, UAT test scripts.
- Spearheaded UAT testing with business and investigated learnings break out for JIRA tickets as assigned.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Evaluated vendor proposals for new software implementations, selecting solutions that aligned with company objectives and budgetary limitations
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Enhanced data integrity by implementing advanced validation techniques and error handling procedures.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting positive user experience across various business functions.
Sr. Business Systems Analyst/Process Flow Developer
State of New Hampshire
Concord, NH
09.2019 - 10.2022
- Sr. Business Systems Analyst on functionality of State of New Hampshire ERP system
- Provide operational support, including after-hours and on-call for system maintenance.
- Design and build automated business processes using Infor Process Automation framework.
- Provided on-going support in maintenance of ERP Financial systems for Accounts Receivable modules, Talent Management, HRIS, Purchasing and Security.
- Gathered, outlined and reviewed business requirements for various state agencies.
- Developed and updated SOPs for key functions and features of each module.
- Prepared and delivered targeted systems training for Finance, HR and TM.
- Contributed to successful field deployment of Infor modules systems improvements
- Developed and managed project plans while providing status updates to management
- Worked with GHR and S3 product suites including Benefits, Absence Management, Payroll, Human Resources and Contract Management
- Performed System Administrator duties by updating information using SQL or other tools when updating within system is not viable.
Business Systems Consultant
AppWorx
Boston, MA
03.2019 - 09.2019
- Redesigned Business Pricing Module and Client Onboarding
- Improved business processes by analyzing current systems and implementing optimized solutions
- Reduced project completion time, coordinating cross-functional teams to ensure timely deliverables
- Streamlined workflow for increased efficiency by identifying bottlenecks and recommending process improvements
- Delivered high-quality presentations to stakeholders, clearly communicating project progress and outcomes achieved thus far
- Mitigated risks in system implementations by conducting thorough risk assessments and establishing contingency plans
- Provided expert guidance on best practices in IT systems implementation, leading to smoother transitions for clients
- Developed custom applications for clients'' unique needs, delivering tailored solutions that improved overall functionality
Sr. Business Systems Analyst/Product Owner
Medicus Healthcare Solutions
Windham, NH
06.2017 - 12.2018
- Led development of custom CRM and Applicant Tracking System, integrating with Salesforce and Microsoft Dynamics Great Plains
- Integrated Dynamics Great Plains with new CRM, documenting user requirements and developing specifications for customization.
- Reduced project completion time by employing Agile methodologies and effective project management strategies
- Streamlined operations for increased productivity with thorough system evaluations and adjustments
- Increased interdepartmental communication, fostering collaboration through the development of integrated systems
- Identified opportunities for cost savings, conducting thorough financial analyses of proposed projects
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development
- Optimized team performance by providing ongoing training on new software applications and best practices
Lead Business Systems Analyst-Project Manager
LAB PARTNERS
White River Junction, VT
02.2016 - 05.2017
- Successfully implemented Microsoft Dynamics CRM and Integration with Dynamics GP system
- Streamlined and automated processes by 80%, reducing exposures.
- Ensured data integrity and security through diligent monitoring, review, and enforcement of policies and procedures
- Maximized return on technology investments by creating insightful reports detailing system performance metrics tied directly to key business drivers
- Spearheaded successful software integration projects by conducting comprehensive assessments of end-user needs and providing tailored solutions for seamless transitions.
- Evaluated emerging technologies and industry trends to provide strategic recommendations that supported organization's growth objectives.
- Optimized user experience by identifying areas of improvement within existing applications, leading to increased productivity and satisfaction.
- Developed comprehensive documentation outlining end-to-end system processes, ensuring efficient knowledge transfer during staff transitions and reducing onboarding time for new hires.
Sr. Business Systems Analyst-Product Owner
SiriusXM / AGERO
Medford, MA
08.2006 - 01.2016
- Led client implementations, reducing implementation time and manual effort significantly
- Implemented Salesforce CRM and Dynamics CRM systems, reducing claims processing time by 70%.
- Championed change management initiatives during major software transitions, effectively managing stakeholder expectations while minimizing disruptions to daily operations.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Streamlined operations for increased productivity with thorough system evaluations and adjustments.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
Education
Bachelor of Science - Computer And Information Sciences
Fanshawe Technical College
London, CanadaSkills
- Microsoft Tools
- Requirements/Issue Management
- SQL Server
- Data Analysis/Reporting
- Marketing Systems
- CRM/ERP Systems (Salesforce, Microsoft Dynamics, Infor Lawson)
- Zoho One Cloud
- Enterprise Resource Planning
- Data Modeling
- Data Migration
- Business Documentation
- Data Analysis
- System Analysis
Certification
- Agile - Disciplined Agile Delivery
- ITIL Foundations
- Six Sigma Green Belt
- SQL Certifications in SSMS, SSRS, SSAS, and SSIS
- Workday Basic Series
- Supply Chain Management
Samples of Documentation
This is a link to my documentation
Timeline
Sr. Business Systems Analyst
TRC Companies, Inc.
10.2022 - 12.2023
Sr. Business Systems Analyst/Process Flow Developer
State of New Hampshire
09.2019 - 10.2022
Business Systems Consultant
AppWorx
03.2019 - 09.2019
Sr. Business Systems Analyst/Product Owner
Medicus Healthcare Solutions
06.2017 - 12.2018
Lead Business Systems Analyst-Project Manager
LAB PARTNERS
02.2016 - 05.2017
Sr. Business Systems Analyst-Product Owner
SiriusXM / AGERO
08.2006 - 01.2016
Bachelor of Science - Computer And Information Sciences
Fanshawe Technical College
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