Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Uehara

Pearl City,HI

Summary

Friendly professional with outstanding customer service engagement skills. Efficient in answering phone calls & emails and finding solutions to problems. Hardworking & reliable with years of expertise successfully handling tasks in fast-paced environments. Helpful and friendly with exemplary telephone etiquette, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities & tasks with a positive attitude. Seeking and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Lead Reservations Agent

Germaine's Luau
08.2016 - 01.2023
  • Managed high call volume with attention to detail & provided customers with information about availability and pricing.
  • Provided outstanding customer service to each person by engaging customers and efficiently handling the reservation process in a timely manner.
  • Processed payments securely while adhering to confidentiality guidelines regarding personal financial information.
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
  • Handled the ordering of food for evening luau and provided information on guest attendance & announcements.
  • Prepared packages, tickets, & notes for the evening luau.

Bartender (United Airlines Red Carpet Club)

Sodexo
10.2010 - 09.2012
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept complimentary snack bar stocked with food & beverages.
  • Bussed tables, wiped down tables, & washed dishes.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Provided excellent service and served high-quality cocktails & beverages.

Stewardess

Hawaii Superferry
06.2007 - 02.2009
  • Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
  • Assisted travelers feeling ill, providing compassionate care while ensuring their safety throughout the journey.
  • Cashiering Responsibilities.
  • Acquired food & beverage orders and assisted in preparing passenger orders in the galley.
  • Participated actively in ongoing training sessions to stay current on safety regulations.
  • Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
  • Conducted regular cabin checks in between departures and offered assistance as needed.

Education

High School Diploma

Skills

  • Hard-working
  • Team worker
  • Patient & efficient
  • Phone Etiquette

Timeline

Lead Reservations Agent

Germaine's Luau
08.2016 - 01.2023

Bartender (United Airlines Red Carpet Club)

Sodexo
10.2010 - 09.2012

Stewardess

Hawaii Superferry
06.2007 - 02.2009

High School Diploma
Sherry Uehara