Sherry Ward
Mt Holly,North Carolina
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Operations Manager
Need It Now Delivers
07.2009 - Current
- Supervised operations staff of 26 and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Training and coaching employees on practices, procedures, and performance strategies.
- Observed each employee's individual strengths and to improve areas of weakness.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
Administration Assistant
Diversified Electronics
02.2000 - 05.2008
- Answered multi-line phone system, routing calls, delivering messages to staff of 20+ and greeted visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
High School Diploma -
Bradford University
OnlineSkills
- Performance Monitoring and Reporting
- Customer Service
- Process Improvement
- Workflow Optimization
- Logistics Oversight
- Inventory Management
- Organizational Management
Operations Oversight
- Staff Training
- Employee Relations and Conflict Resolution
- Policies and Procedures Implementation
Timeline
Operations Manager
Need It Now Delivers
07.2009 - Current
Administration Assistant
Diversified Electronics
02.2000 - 05.2008
High School Diploma -
Bradford University
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