Sherry Washington

. Review, identify and analyze internal/external documents/notifications/images to determine if occurrence is an notice only (no claim) or setting up claim is warranted for General Liability, Property Damage, Motor vehicle damage, Auto Liability, etc. is required to be opened. Generating appropriate acknowledgements or notifications to parties involved.

. If a claim is activated determine if loss will be subrogated or filed thru the appropriate insurance provider notifying each party as required.

. Reach out to third party insurance providers for losses that we’ll subrogate with, and other entities as required providing documentation/updates information requested as needed to obtain remittances to eventually close file.

. Active and continuous written and/or verbal communication with all internal/external entities needed to resolve issue at hand.

. Determines, re-determines, reopens and authorizes public assistance benefits and Supportive Services for eligible applicants, provides other related services deemed appropriate to assist family toward self-sufficiency.

.Processes changes to assure that customer has ongoing services available to the family without interruption, assists customers in locating and/or obtaining Child Care providers, provides customers with detailed explanations of services available.

.Processes denials and case closings for those deemed ineligible for public assistance benefits and Supportive Services, processes changes based on employment status or other changes of customer, validates and/or investigates verification documents and resources,

• • Conducted comprehensive analysis and evaluated risk to control underwriting loss
• Inspected financial statements, credit information and title data to complete
• underwriting process
• • Analyzed loan-to-value ratios, debt to income ratios and credit scores to make
• underwriting decisions
• • Identified profitable opportunities based upon individual account criteria and
• underwriting standards
• • Created master spreadsheet to record procedures, denials and approvals.
• • Verbal/written communication with stakeholders, internal/external customers as
• needed.

• Reviewed customer financial data to ascertain level of risk involved for extending credit
• Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality
• Prepared basic and preliminary credit analyses to determine creditworthiness and compliance
• Negotiated payment plans/modifications with via written/verbal contact with customers/stakeholders, investors to achieve sales and cash flow objectives
• Utilized workflow software to assign and manage research projects
•Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk
• Monitored and maintained compliance with internal controls and government regulations
• Identified and resolved data issues to drive accuracy and integrity
• Credit/risk management, reconciled balance sheets income statements of all types of self employed income
• Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.