Sherry Watkins Smith
Wilmington
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
34
34
years of professional experience
Work History
Owner / Office Manager
MAILBOX EXPRESS
04.2012 - 06.2023
- Customer Service focused with office administrative functions.
- Managed day-to-day business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Ophthalmic Technician / Receptionist
COASTAL CAROLINA EYE CLINIC
07.2002 - 08.2006
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
Receptionist / Receivables / Medical Records
WILMINGTON SURGICAL ASSOCIATES
01.1989 - 01.1992
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - Notary Public
Cape Fear Community College
Wilmington, North Carolina11-2024
Certificate - Medical Coding
Brunswick Community College
Leland, North Carolina08.2015
Certificate - Esthetics Technology
Cape Fear Community College
Wilmington, North Carolina05.2011
Skills
- MS office
- Service excellence
- Organizational time strategies
- Collaborative decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Marketing
Timeline
Owner / Office Manager
MAILBOX EXPRESS
04.2012 - 06.2023
Ophthalmic Technician / Receptionist
COASTAL CAROLINA EYE CLINIC
07.2002 - 08.2006
Receptionist / Receivables / Medical Records
WILMINGTON SURGICAL ASSOCIATES
01.1989 - 01.1992
Certificate - Notary Public
Cape Fear Community College
Certificate - Medical Coding
Brunswick Community College
Certificate - Esthetics Technology
Cape Fear Community College
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