Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sherry Webb

Childs,MD

Summary

Dynamic wait staff member with a strong work ethic and exceptional customer service skills, honed at Crossroads Restaurant. Successfully enhanced guest satisfaction through attentive service and effective complaint resolution, while adeptly managing cash transactions and utilizing POS systems. Recognized for increasing sales by upselling menu items and fostering lasting customer relationships.

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Wait Staff Member

Crossroads Restaurant
05.2017 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Rising Sun High
Rising Sun, MD
06.1989

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Handling complaints
  • Memory retention
  • Order accuracy
  • Strong work ethic
  • Hospitality service expertise
  • Cash handling
  • Exceptional customer service

Certification

Alcoholic Beverages Servers Certification

Timeline

Wait Staff Member

Crossroads Restaurant
05.2017 - Current

High School Diploma -

Rising Sun High

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Sherry Webb