Sherry Weber
Palm Springs,CA
Summary
Detail-oriented Customer Service Representative with over 14 years of experience in managing patient scheduling and insurance verification. Known for strong organizational skills and the ability to adapt to changing environments, ensuring seamless operations and high patient/customer satisfaction.
Overview
14
14
years of professional experience
Work History
Patient Access Scheduler
Mercy Healthcare
04.2019 - 08.2025
- Assisted patients with appointment scheduling and registration processes.
- Coordinated with healthcare providers to ensure accurate appointment availability.
- Learned electronic health record systems to maintain patient data integrity.
- Handled insurance verification processes for scheduled appointments efficiently.
- Provided excellent customer service to enhance patient experience during scheduling interactions.
- Adapted quickly to changes in scheduling software and office protocols.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Managed and maintained accurate patient records.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Promoted a positive team environment by collaborating effectively with colleagues in managing high-volume call traffic during peak hours.
- Fostered a positive patient experience by consistently displaying professional demeanor and empathy during interactions.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients.
Insurance Specialist
Mercy Healthcare
05.2011 - 04.2019
- Analyzed insurance claims to ensure compliance with regulations and company policies.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Managed customer inquiries regarding policy details, claims status, and coverage options efficiently.
- Streamlined claims processing workflows, improving turnaround times for approvals and payments.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Maintained confidentiality of patient finances, records, and health statuses.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Pekin High School
Pekin, ILSkills
- Customer service
- Adaptability
- Money collections
- Insurance verification
- Phone etiquette
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Data entry
- Payment processing
- Appointment scheduling
- Teamwork and collaboration
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Patient Access Scheduler
Mercy Healthcare
04.2019 - 08.2025
Insurance Specialist
Mercy Healthcare
05.2011 - 04.2019
High School Diploma -
Pekin High School