Sherry Wilbur
Bartender
Huntington Beach,CA
Summary
I have a very diverse employment background ranging from customer service and hospitality (bartending and food/cocktail serving, creative arts, and medical. 11 years of my bartending and food/cocktail service career were while living in Seattle, WA. I believe in customer service, attention to detail, efficiency, reliability, loyalty, money management, good communication, and competency. I’m highly creative and intuitive, a lover of people and aesthetics. I’m an avid pool player so pool bars are like second home. My strong point is building relations and engaging people with quick wit and intelligent communication, filled with fun and excitement. Authorized to work in the US for any employer.
• RBS certified
• Food handlers certification
Overview
2026
2026
years of professional experience
Work History
Bartender/server
The Wharf
12.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Customer Service Executive/Social Media Manager
Runway Rogue Beauty
09.2019 - 01.2024
- Provided prompt and courteous service to customers via phone, email, and chat.
- Assisted with personalized lip product collections and shades as a beauty assistant.
- Resolved customer complaints in a timely manner while maintaining professional and friendly attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system and customer service apps and platforms.
- Represented as the “brand voice” via Facebook and Instagram to create rapport and engagement with fans, customers and intrigued followers
- Promoted to gain more interaction via contests, quizzes and polls, and special discount codes
- I brought a fun attitude with a team mindset
- Processed orders accurately and efficiently in accordance with company policies.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Actively participated with product development (choosing new shades, formulas, names).
Bartender/food and Cocktail Server
Lava kitchen and bar
03.2022 - 06.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Remained calm and poised during busy periods, promoting great customer service to guests.
front desk work exchange
Yoga Tribe
2009 - 2010
- Greeted all incoming Yoga clients
- data entered name and info into computer system
- received cash or card payment transactions
- assisting Yoga instructors and owner with schedules and tasks
Education
Lmp - Massage, Kinesiology, Anatomy And Physiology
Seattle Massage School
Santa Monica College
Santa Monica, CASeattle Central Community College
Seattle, WASkills
- Proficient in engaging customers with great service, humor, communication and rapport to build loyalty
- Toast POS system knowledge, some Clover POS experience
- Proficient pool player
- Conflict resolution
- Powerful negotiator
- Team leadership
- Strong verbal communication
- creative and artistically minded
- out-of-the-box thinking
- Payment Processing
- Beverage Preparation
- Menu Memorization
- Mixology
- Basic accounting
- Food Service
- Bar restocking
- Food Running
- Food Preparation
- Suggestive Selling
- Complex Problem-Solving
- Clear and effective communication
- Sales expertise
- Hospitality and accommodation
- Excellent judgment
- Fluency in English and Korea
- Customer Service
- Creative Mixology
- Highly reliable
- Maintaining a clean bar
- Handling Difficult Customers
- Courteous
- Interpersonal and written communication
Social Media
- Instagram.com/unicorn__sherry
Timeline
Bartender/server
The Wharf
12.2024 - Current
Bartender/food and Cocktail Server
Lava kitchen and bar
03.2022 - 06.2022
Customer Service Executive/Social Media Manager
Runway Rogue Beauty
09.2019 - 01.2024
front desk work exchange
Yoga Tribe
2009 - 2010
Lmp - Massage, Kinesiology, Anatomy And Physiology
Seattle Massage School
Santa Monica College
Seattle Central Community College