Sherry Wilkinson

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Verified cleanliness and organization of storage areas and carts.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

I began as a float in 2019 and worked my way up to the lead position, on second shift. I displayed the proper way to clean several departments and wings of the hospital: from the Emergency Room, Med Surg, LDRP, PACU, NEO, and NICU. As well as patient rooms, restrooms, offices, and nurse's stations, to name a few. I have also carried the duties on a floating a charge in communicating with the charge nurse on what areas needed attention and delegating employees in what assignments needed to be done, as to the need and urgency.

As a charge:

Trained new housekeepers on all the following; departmental procedures and provided assistance in finding supplies; proper documentation of each assignment; proper interaction with the patients and visitors in the hospital; monitoring each housekeeper and the assignments throughout the night; coordinating with the Charge Nurse, other nurses and staff members throughout the shift to ensure patient needs are met; performing a specific number of audits and swabs to ensure housekeepers were keeping up to standards; follow up if needed with housekeeper for improvement; filing assignments according to the month and day; filing deep cleaning logs, audits, swabs and invoices; all while doing my own assignment for the night.

• Managed team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Completed schedules, shift reports, and other business documentation.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.

• Handled cash register operations and customer transactions to process payments.
• Trained, coached, and mentored new sales associates for maximum performance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed and stocked merchandise in accordance with store standards.
• Greeted customers and provided product advice to increase sales.
• Participated in store meetings and product training sessions to understand and sell items.
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Informed customers of promotions to increase sales productivity and volume.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Verified data integrity and accuracy

Entered details such as payments, account information and call logs into systems

Copied, logged and scanned supporting documentation and placed information in client files

Performed price changes

Reconciled invoices from vendors