Sherry Wiltshire
Shelbyville,MI
Summary
Detail-oriented professional with strong communication skills and a focus on customer service. Proven ability to resolve issues promptly and support effective teamwork in fast-paced environments.
Overview
37
37
years of professional experience
Work History
League Operator
American Poolplayers Association
Kalamazoo, MI
09.2024 - Current
- Operate and maintain equipment to ensure optimal performance during events.
- Monitor attendance and participation data for league events and tournaments.
- Assist in coordinating logistics for regional competitions and local leagues.
- Communicate effectively with players and staff to resolve issues promptly.
- Manage daily scoresheet input to maintain data integrity and support reporting processes.
- Monitor and address player communications through calls and texts to ensure timely support.
Office Manager
Kalamazoo APA
Portage, MI
11.2022 - 09.2024
- Managed scheduling and coordination of meetings, ensuring optimal use of resources and time.
- Processed daily scoresheets to support team and player evaluations. Assisted in compiling and reviewing team performance data. Facilitated player assessments through organized data input.
- Facilitated team fee collection and ensured accurate entry into financial ledger.
- Coordinated player interactions through timely text messages and phone calls to ensure effective communication.
- Coordinated team assignments for new players, ensuring balanced skill levels and effective teamwork.
Meat Cutter/Deli Manager
H & B Market
Portage, MI
04.2015 - 01.2023
- Managed daily deli operations, ensuring compliance with food safety standards.
- Trained and supervised staff on food preparation and customer service best practices.
- Developed weekly schedules to optimize labor efficiency and meet customer demand.
- Implemented inventory management processes to reduce waste and control costs.
- Prepared and assembled deli items to enhance product availability and customer satisfaction.
- Coordinated timely ordering of supplies to support departmental needs.
Meat Cutter
Lakeshore Market
Portage, MI
03.2013 - 02.2015
- Operated cutting tools to prepare various meat products for display and sale.
- Ensured compliance with safety and sanitation standards during meat preparation processes.
- Assisted customers in selecting cuts of meat, providing product knowledge and recommendations.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
- Trained new staff on proper cutting techniques and equipment operation for efficiency.
- Cut meats to customer specifications and answered questions about specialty products.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Bartender
Winjammer Lounge
Otsego, MI
02.1989 - 03.2013
- Crafted and served a variety of cocktails, maintaining high standards of quality and presentation.
- Managed inventory levels, ensuring timely restocking of supplies and optimal product selection.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Collaborated with team members to streamline service processes during peak hours.
Education
High School Diploma -
Mattawan Consolidated
Mattawan, MI05-1985
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Flexible schedule
- Issue resolution
- Customer service
Timeline
League Operator
American Poolplayers Association
09.2024 - Current
Office Manager
Kalamazoo APA
11.2022 - 09.2024
Meat Cutter/Deli Manager
H & B Market
04.2015 - 01.2023
Meat Cutter
Lakeshore Market
03.2013 - 02.2015
Bartender
Winjammer Lounge
02.1989 - 03.2013
High School Diploma -
Mattawan Consolidated