Sherry Windham
Germantown,TN
Summary
Dedicated professional with 15 year plus experience in sales, marketing, and administration within the medical industry. Awarded for outstanding performance. Proven leader with strong management, communication, and organizational skills to supervise teams and oversee a range of administrative functions in order to meet company goals.
Overview
37
37
years of professional experience
Work History
Brand Ambassador
MKTG
Germantown, TN
05.2020 - Current
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Gathered customer feedback for product development purposes.
- Provided detailed reports on promotional activities and sales results.
- Developed and optimized demonstrations to best connect with prospects and encourage sales.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
Customer Service Manager
Barrett Distribution
Memphis, TN
08.2016 - 07.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Proposed or approved modifications to project plans.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Led team engagement to assist cross-functional departments and achieve goals.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Office Manager
Nipro Medical
Memphis, TN
01.2010 - 07.2016
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office inventory and placed new supply orders.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed, scheduled and coordinated office functions and activities for employees.
- Delegated work to staff, setting priorities and goals.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
- Organized company events including holiday parties, team building activities .
Marketing Manager
Baptist Trinity Healthcare Services
Memphis, TN
05.1987 - 06.2006
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Represented company at local and trade association meetings to promote products.
- Marketed products and services at tradeshows and promotional events.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Maintained relationships with key customers through regular communication.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Generated ideas to increase sales through creative promotions.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05-1981
Marketing
University of Memphis
Memphis, TNSkills
- Branding
- Brand Awareness
- Marketing
- Customer Relations
Timeline
Brand Ambassador
MKTG
05.2020 - Current
Customer Service Manager
Barrett Distribution
08.2016 - 07.2018
Office Manager
Nipro Medical
01.2010 - 07.2016
Marketing Manager
Baptist Trinity Healthcare Services
05.1987 - 06.2006
High School Diploma -
Horn Lake High School
Marketing
University of Memphis
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