Sherry Wing
Chapel Hill,TN
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
Overview
1
1
year of post-secondary education
27
27
years of professional experience
Work History
Branch Manager
Just Cruisin’ Plus
Nashville, Tennessee
03.2006 - Current
- Oversaw branch operations for Just Cruisin' Plus cruise and vacation sales, ensuring seamless service delivery.
- Led team of travel consultants in managing bookings, itineraries, and client inquiries, enhancing customer satisfaction.
- Streamlined cruise reservations, supplier communication, and travel document processing for efficiency.
- Lead all branch operations for a boutique travel agency, overseeing customer service and fulfillment of cruise, land-vacation, and airfare bookings.
- Manage marketing partnerships and vendor relations to develop promotional campaigns and drive bookings.
- Oversee finance functions including payroll, accounts receivable, and accounts payable while maintaining accurate accounting records.
- Recruit, train, and mentor travel agents; establish service standards and workflows to improve client satisfaction and staff performance.
- Streamline operational processes to increase efficiency and ensure timely delivery of travel services.
- Resolved client concerns involving cruises, deposits, and itinerary changes.
- Promoted Just Cruisin' Plus vacation packages through customer consultations.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Real Estate Agent
Folk Jordan Better Homes & Gardens
Nashville, TN
12.1999 - 03.2016
- Licensed real estate broker (residential)
- Prepared property listings, consulted with clients, negotiated contracts, and coordinated closings to facilitate successful transactions.
- Built strong client relationships and enhanced marketing and transaction-management skills to drive successful sales interactions.
Education
Licensed Real Estate Agent - Real Estate Brokerage
Continual Learning Institute
LA 01.1999 - 12.1999
Marshall County High School
Lewisburg, TNSkills
- Cruise bookings
- Land Vacations and tours
- Travel document processing
- Booking systems
- Sales
- Marketing
- Payroll administration
References
- Charlie Funk 615-481-0108
- Sherrie Funk 615 833-0109
Timeline
Branch Manager
Just Cruisin’ Plus
03.2006 - Current
Real Estate Agent
Folk Jordan Better Homes & Gardens
12.1999 - 03.2016
Licensed Real Estate Agent - Real Estate Brokerage
Continual Learning Institute
01.1999 - 12.1999
Marshall County High School