Sherry Wise
Garrettsville,Ohio
Summary
Dynamic Patient Access Coordinator at Cleveland Clinic with a proven track record in HIPAA compliance and exceptional customer service. Skilled in insurance verification and appointment scheduling, I fostered patient satisfaction through effective communication and team collaboration, enhancing operational efficiency and streamlining processes. Recognized for problem-solving abilities and maintaining confidentiality in high-pressure environments. Manage daily front end staffing, maintain provider on call schedules and template changes.
Overview
29
29
years of professional experience
Work History
Patient Access Coordinator
Cleveland Clinic
Cleveland, OH
06.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
- Responsible for template changes, on call schedules, manage monthly reschedules in a timely manner.
- Responsible for daily call off communication.
- Responsible for daily visual management boards and statistics. Run daily POS reports, phones stats.
- Manages daily schedules of PSS desk coverage.
Patient Service Representative
Cleveland Clinic
Cleveland, OH
09.2012 - 06.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Office Manager
Equine Specialty Hospital
Burton, OH
05.2001 - 09.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Streamlined front office operations by implementing efficient scheduling and task delegation systems.
Inventory Specialist
Hissong Kenworth Gmc
Richfield, OH
07.1996 - 05.2001
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Cashier in charge of daily parts and service invoices as well as deposits for all new and used truck purchases. Balance daily cash flow.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
Education
General Studies
James A Garfield
Garrettsville, OH06-1987
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Scheduling appointments
- Multitasking and organization
- Excellent communication
- Team collaboration
- Team leadership
- Verbal and written communication
- Data entry
- Template Management
- Punctual and hardworking
- Problem-solving abilities
Timeline
Patient Access Coordinator
Cleveland Clinic
06.2023 - Current
Patient Service Representative
Cleveland Clinic
09.2012 - 06.2023
Office Manager
Equine Specialty Hospital
05.2001 - 09.2012
Inventory Specialist
Hissong Kenworth Gmc
07.1996 - 05.2001
General Studies
James A Garfield