Summary
Overview
Work History
Education
Skills
Timeline
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Sherry Wise

Garrettsville,Ohio

Summary

Dynamic Patient Access Coordinator at Cleveland Clinic with a proven track record in HIPAA compliance and exceptional customer service. Skilled in insurance verification and appointment scheduling, I fostered patient satisfaction through effective communication and team collaboration, enhancing operational efficiency and streamlining processes. Recognized for problem-solving abilities and maintaining confidentiality in high-pressure environments. Manage daily front end staffing, maintain provider on call schedules and template changes.

Overview

29
29
years of professional experience

Work History

Patient Access Coordinator

Cleveland Clinic
06.2023 - Current
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
  • Responsible for template changes, on call schedules, manage monthly reschedules in a timely manner.
  • Responsible for daily call off communication.
  • Responsible for daily visual management boards and statistics. Run daily POS reports, phones stats.
  • Manages daily schedules of PSS desk coverage.

Patient Service Representative

Cleveland Clinic
09.2012 - 06.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Epic to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Office Manager

Equine Specialty Hospital
05.2001 - 09.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Streamlined front office operations by implementing efficient scheduling and task delegation systems.

Inventory Specialist

Hissong Kenworth Gmc
07.1996 - 05.2001
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Cashier in charge of daily parts and service invoices as well as deposits for all new and used truck purchases. Balance daily cash flow.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.

Education

General Studies

James A Garfield
Garrettsville, OH
06-1987

Skills

  • HIPAA compliance
  • Strong organization
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Customer service
  • Scheduling appointments
  • Multitasking and organization
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Verbal and written communication
  • Data entry
  • Template Management
  • Punctual and hardworking
  • Problem-solving abilities

Timeline

Patient Access Coordinator

Cleveland Clinic
06.2023 - Current

Patient Service Representative

Cleveland Clinic
09.2012 - 06.2023

Office Manager

Equine Specialty Hospital
05.2001 - 09.2012

Inventory Specialist

Hissong Kenworth Gmc
07.1996 - 05.2001

General Studies

James A Garfield

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