Sherry Works
Hickory Grove,SC
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
29
29
years of professional experience
Work History
Patient Service Specialist
Atrium Health
Rock Hill, SC
02.2023 - Current
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Maintained strict confidentiality when dealing with sensitive information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Patient Care Coordinator
Providence Care LLC
Rock Hill, SC
10.2021 - 02.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
Scheduling Coordinator
MSA Home Health
Rock Hill, SC
03.2019 - 10.2021
- Created and maintained employee schedules to ensure adequate staffing levels.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Copied and faxed important information for patient and client records.
- Set and confirmed customer appointments.
Accounts Receivable Clerk
JL Gaddy Wholesale LLC
Hickory Grove, SC
03.1996 - 03.2019
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
- Entered, posted and scanned accounts receivable documents into accounting software.
Education
High School Diploma -
York Comprehensive High School
York, SC06-1992
Skills
- Appointment Scheduling
- Insurance Verification
- Financial Procedures Adherence
- Problem-Solving
- Quality Assurance
- Work Quality Evaluation
- Multitasking and Organization
- Registration and Admissions
- HIPAA Compliance
- Customer Service
- Team Collaboration
- Phone and Email Etiquette
- Money Handling
Timeline
Patient Service Specialist
Atrium Health
02.2023 - Current
Patient Care Coordinator
Providence Care LLC
10.2021 - 02.2023
Scheduling Coordinator
MSA Home Health
03.2019 - 10.2021
Accounts Receivable Clerk
JL Gaddy Wholesale LLC
03.1996 - 03.2019
High School Diploma -
York Comprehensive High School
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