Sherry Wright-Clark
CEDAR RAPIDS,IA
Summary
10+ years of experience, including as a Receptionist, Child Care Provider, Cashier, and Youth Counselor and as a Telemarketing Sales Representative in industries including Executive, Legislative, and General Government skills and experiences include: Desktop Publishing, Calculator, Cashier, and Phone Systems. Motivated, offering valuable contributions in all facets of administrative activities derived from diverse, 9-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
26
26
years of professional experience
Work History
Team Leader Manager
Pancheros Mexican Resturant
Cedar Rapids, IA
03.2022 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Established and maintained performance, quality and service standards for professional customer care.
- Defined clear targets and objectives and communicated to other team members.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Home Health Care Provider/ CNA
Visiting Angels Home Care
Cedar Rapids, IA
03.2021 - 10.2022
- Administered medication as directed by physician.
- Delivered top-notch care for elderly with developmental disabilities, acquired illnesses or injuries.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Researched and recommended community resources to meet clients' needs.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Front Desk Receptionist,
Four Oaks Family And Friends Of Iowa
Cedar Rapids, IA
12.2014 - 01.2018
- Provided office support services as required, including word processing, receptionist activities, and office machine maintenance
- Oversaw general office supplies, including forms, materials, and equipment
- Prepared and distributed mail
- Provided assistance to completing agency projects (ie accreditation, grants, manuals)
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Child Care Provider
Self Employed Services
Cedar Rapids, IA
11.2008 - 10.2014
- I cared for children in my home while parents either worked or attended school.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
Cashier
Arby's
Cedar Rapids, IA
07.2008 - 08.2008
- Took payment from customers
- Paid out change and cash back orders
- Used debit/credit card machines
- Handled cash and made correct change
- Gave receipts
- Greeted customers
- Figured bills using cash registers
- Knowledge sets include: Calculators or accessories, Cash registers
- Took orders for customers
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Buffalo Wild Wings
Cedar Rapids, IA
11.2006 - 02.2007
- Take customers orders and cash out customers at a restaurant
- Took payment from customers
- Paid out change and cash back orders
- Used debit/credit card machines
- Got signatures from customers using debit cards.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Survey Worker
Frank Magid
Marion, IA
03.2002 - 09.2002
- Conduct surveys with clients about televised programs and radio
- Interviewed subjects to obtain data for surveys, studies
- Contacted subjects by telephone
- Collected data
- Used a computer to enter data into a study database
- Operated equipment such as multiline phone systems
- Adhered to required government regulations
- Participated in team meetings for ongoing training.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Youth Counselor
Millcreek of Magee Psychiatric Adolescent Residential Treatment
Cedar Rapids, IA
08.1997 - 01.2000
- Excellent Counseling Skills
- Ability to provide psychological care and assist youngsters in crisis situation
- Strong supervision and analysis skills
- Interact daily with children and solve their problems
- Take care of safety and security issues with children
- Experienced in group and individual counseling
- Maintained positive relationship with youngsters
- Perform crisis intervention as required
- Designed safe and supportive environment for clients to discuss issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Education
Associate of Arts - Business Administration
Kirkwood Community College
Cedar Rapids, IA02.2015
Skills
- Maintaining Property
- Developing Social Skills
- Safety Awareness
- Group Management
- Observing and Monitoring Behavior
- Calendaring and Scheduling
- Office Systems Management
Timeline
Team Leader Manager
Pancheros Mexican Resturant
03.2022 - Current
Home Health Care Provider/ CNA
Visiting Angels Home Care
03.2021 - 10.2022
Front Desk Receptionist,
Four Oaks Family And Friends Of Iowa
12.2014 - 01.2018
Child Care Provider
Self Employed Services
11.2008 - 10.2014
Cashier
Arby's
07.2008 - 08.2008
Cashier
Buffalo Wild Wings
11.2006 - 02.2007
Survey Worker
Frank Magid
03.2002 - 09.2002
Youth Counselor
Millcreek of Magee Psychiatric Adolescent Residential Treatment
08.1997 - 01.2000
Associate of Arts - Business Administration
Kirkwood Community College