Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Wright-Clark

CEDAR RAPIDS,IA

Summary

10+ years of experience, including as a Receptionist, Child Care Provider, Cashier, and Youth Counselor and as a Telemarketing Sales Representative in industries including Executive, Legislative, and General Government skills and experiences include: Desktop Publishing, Calculator, Cashier, and Phone Systems. Motivated, offering valuable contributions in all facets of administrative activities derived from diverse, 9-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

26
26
years of professional experience

Work History

Team Leader Manager

Pancheros Mexican Resturant
03.2022 - Current
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Defined clear targets and objectives and communicated to other team members.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Home Health Care Provider/ CNA

Visiting Angels Home Care
03.2021 - 10.2022
  • Administered medication as directed by physician.
  • Delivered top-notch care for elderly with developmental disabilities, acquired illnesses or injuries.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Researched and recommended community resources to meet clients' needs.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Front Desk Receptionist,

Four Oaks Family And Friends Of Iowa
12.2014 - 01.2018
  • Provided office support services as required, including word processing, receptionist activities, and office machine maintenance
  • Oversaw general office supplies, including forms, materials, and equipment
  • Prepared and distributed mail
  • Provided assistance to completing agency projects (ie accreditation, grants, manuals)
  • Scheduled office meetings and client appointments for staff teams.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Child Care Provider

Self Employed Services
11.2008 - 10.2014
  • I cared for children in my home while parents either worked or attended school.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Encouraged children to develop healthy social and emotional skills.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.

Cashier

Arby's
07.2008 - 08.2008
  • Took payment from customers
  • Paid out change and cash back orders
  • Used debit/credit card machines
  • Handled cash and made correct change
  • Gave receipts
  • Greeted customers
  • Figured bills using cash registers
  • Knowledge sets include: Calculators or accessories, Cash registers
  • Took orders for customers
  • Worked with floor team and managers to meet wide range of customer needs.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Buffalo Wild Wings
11.2006 - 02.2007
  • Take customers orders and cash out customers at a restaurant
  • Took payment from customers
  • Paid out change and cash back orders
  • Used debit/credit card machines
  • Got signatures from customers using debit cards.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Survey Worker

Frank Magid
03.2002 - 09.2002
  • Conduct surveys with clients about televised programs and radio
  • Interviewed subjects to obtain data for surveys, studies
  • Contacted subjects by telephone
  • Collected data
  • Used a computer to enter data into a study database
  • Operated equipment such as multiline phone systems
  • Adhered to required government regulations
  • Participated in team meetings for ongoing training.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Youth Counselor

Millcreek of Magee Psychiatric Adolescent Residential Treatment
08.1997 - 01.2000
  • Excellent Counseling Skills
  • Ability to provide psychological care and assist youngsters in crisis situation
  • Strong supervision and analysis skills
  • Interact daily with children and solve their problems
  • Take care of safety and security issues with children
  • Experienced in group and individual counseling
  • Maintained positive relationship with youngsters
  • Perform crisis intervention as required
  • Designed safe and supportive environment for clients to discuss issues.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Education

Associate of Arts - Business Administration

Kirkwood Community College
Cedar Rapids, IA
02.2015

Skills

  • Maintaining Property
  • Developing Social Skills
  • Safety Awareness
  • Group Management
  • Observing and Monitoring Behavior
  • Calendaring and Scheduling
  • Office Systems Management

Timeline

Team Leader Manager

Pancheros Mexican Resturant
03.2022 - Current

Home Health Care Provider/ CNA

Visiting Angels Home Care
03.2021 - 10.2022

Front Desk Receptionist,

Four Oaks Family And Friends Of Iowa
12.2014 - 01.2018

Child Care Provider

Self Employed Services
11.2008 - 10.2014

Cashier

Arby's
07.2008 - 08.2008

Cashier

Buffalo Wild Wings
11.2006 - 02.2007

Survey Worker

Frank Magid
03.2002 - 09.2002

Youth Counselor

Millcreek of Magee Psychiatric Adolescent Residential Treatment
08.1997 - 01.2000

Associate of Arts - Business Administration

Kirkwood Community College
Sherry Wright-Clark