Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Sherry Young

Sherry Young

200 Kensington Rd, 139,SC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Member Service Representative

CVS / Aetna
Taylors, SC
09.2022 - 03.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Navigated multiple software applications while assisting customers.
  • Managed high volume of inbound customer calls with professionalism.

Service Desk/ Pro Desk Assoicate

Home Depot
Greer, SC
03.2007 - 07.2020
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Tracked inventory levels on daily basis using computer systems and adjusted orders accordingly based on current needs.
  • Conducted regular cycle counts of merchandise in order to verify accuracy of inventory records in database system.
  • Processed returns and exchanges according to company policy while maintaining a friendly attitude towards customers.
  • Stocked shelves with products received from warehouse shipments.
  • Responded to customer feedback by making appropriate changes and improvements to services offered at the desk.
  • Maintained an organized work area to ensure a pleasant shopping experience for customers.
  • Performed cash register operations such as ringing up sales, issuing receipts, and accepting payment via cash or credit card.
  • Resolved customer issues in a professional manner while adhering to established policies and procedures.
  • Greeted customers, answered questions and provided assistance regarding store layout.
  • Provided customer service by responding to inquiries and resolving complaints in a timely manner.
  • Collaborated with other departments to ensure seamless delivery of services to clients.
  • Contributed to team effort by accomplishing related results as needed.
  • Assisted customers with locating merchandise in the store, as well as online ordering options.
  • Processed payments for purchases made at the desk.
  • Greeted customers upon entering the store and provided assistance when needed.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Addressed customer needs in a timely manner.

Education

High School Diploma -

Parker High, Greenville, SC
06-1981

Skills

  • Membership renewals
  • Member retention
  • Product Sales
  • Service Upselling
  • Dependable and Responsible
  • Computer Skills
  • Active Listening
  • Teamwork and Collaboration
  • Critical Thinking
  • Customer Service
  • Project Planning
  • Organization and Time Management
  • Friendly, Positive Attitude

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionPaid time offTeam Building / Company Retreats4-day work weekHealthcare benefitsPaid sick leaveWork-life balanceCompany Culture

Timeline

Member Service Representative - CVS / Aetna
09.2022 - 03.2024
Service Desk/ Pro Desk Assoicate - Home Depot
03.2007 - 07.2020
Parker High - High School Diploma,
Sherry Young