Sherry Young
Lancaster,KY
Summary
Accomplished Funeral Director at Ramsey-Young Funeral Home, adept in compassionate communication and regulatory compliance. Excelled in funeral planning and body preparation, enhancing client trust and service quality. Proven track record in sales and marketing, achieving significant client satisfaction and operational efficiency. Skilled in QuickBooks, demonstrating strong budgeting and financial acumen. Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
29
29
years of professional experience
Work History
Funeral Director
Ramsey-Young Funeral Home
10.2013 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
Real Estate Agent
Lincoln Realty And Keller Williams Realty
04.2004 - 05.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Prepared and presented contracts and other legal documents to clients.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Branch Manager
Heights Finance
04.2010 - 07.2012
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported financial director with special projects and additional job duties.
Customer Service Representative
American General Financial Services
01.2008 - 07.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Superviser
Outcomes Health Info Solutions
01.2005 - 06.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed and implemented customer service policies to enhance satisfaction.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Certified Nursing Assistant
Dr. Salli Slone, Dermatology
06.1995 - 05.2000
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Education
Eastern Kentucky University
Richmond, KYNurse
Midway College of Nursing
Midway, KYAssociate of Science - Business Administration
Lexington Community College
Lexington, KY08.1986
Skills
- OSHA Regulations
- Regulatory Compliance
- Compassionate communication
- Pricing Structures
- Sales and Marketing
- Budgeting and finance
- QuickBooks knowledge
- Body preparation
- Funeral planning
- Knowledge of Data Entry, Excel and Medical Chart Audits
- Licensed Funeral Director
- Licensed Life Insurance
References:
Elizabeth Johnson Adam Jaynes Debbie Baughman
Business Specialist Director of Compensation Patient Caretaker
R.J. Corman, Inc. Apree Health Afton Adult Daycare
859-329-1449 502-216-3825 859-583-8074
Timeline
Funeral Director
Ramsey-Young Funeral Home
10.2013 - Current
Branch Manager
Heights Finance
04.2010 - 07.2012
Customer Service Representative
American General Financial Services
01.2008 - 07.2010
Superviser
Outcomes Health Info Solutions
01.2005 - 06.2008
Real Estate Agent
Lincoln Realty And Keller Williams Realty
04.2004 - 05.2022
Certified Nursing Assistant
Dr. Salli Slone, Dermatology
06.1995 - 05.2000
Education
Eastern Kentucky University
Nurse
Midway College of Nursing
Associate of Science - Business Administration
Lexington Community College
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