Sherry Zachry
Summary
Driven by a passion for continuous improvement and exceptional communication, I leveraged adaptability at Kimberly-Clark to enhance data visualization, leading to actionable business insights. My leadership as a Shift Supervisor at Starbucks significantly boosted sales performance through strategic team training, showcasing my ability to blend analytical prowess with effective team collaboration.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2022 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced processes by pinpointing bottlenecks and working with management to resolve.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Data Analyst III
Kimberly-Clark
03.2020 - 12.2021
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Contributed significantly to the development of the inaugural GBS Service Catalog and its ongoing maintenance
- Improved data visualization techniques using PowerBI, making insights more accessible to non-technical stakeholders, Directors, and Central Leads
- Generated ad-hoc reports to evaluate specific business requirements.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Implemented effective Partner Experience Journey Mapping strategies within the Procure to Pay domain
- Increased efficiency of data transfer by gathering and consolidating existing Auroa BU resources for Accenture's ADO
- Supported multiple PMOs by efficiently managing the scheduling of Aurora Workshops, tracking meeting attendees, and maintaining up-to-date PMO collaborative calendars.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Head Hostess
HEI Hotels & Resorts
03.2019 - 10.2020
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Supported the C.A.R.E. Committee in event coordination and budget reporting for executive review.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Customer Experience Team Lead
Athleta- Gap Inc.
07.2008 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Played an instrumental role in launching new products or services by coordinating efforts across departments and ensuring seamless integration into existing customer support processes.
- Spearheaded process improvements that led to increased accuracy in issue resolution while maintaining exemplary levels of customer service.
- Implemented incentive programs to motivate staff and improve overall customer experience scores.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Patient Care Coordinator
Emory Healthcare Winship Cancer Institute
08.2014 - 10.2017
- Administrated patient coordination sourced for the National Marrow Donor Program.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
BBA - Management
University of Georgia
Athens, GA12.2013
Skills
- Adaptability and Flexibility
- Attention to Detail
- Conflict resolution techniques
- Continuous Improvement
- Excellent Communication
- Goal Setting and Tracking
- Organizational Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
Timeline
Shift Supervisor
Starbucks
09.2022 - Current
Data Analyst III
Kimberly-Clark
03.2020 - 12.2021
Head Hostess
HEI Hotels & Resorts
03.2019 - 10.2020
Patient Care Coordinator
Emory Healthcare Winship Cancer Institute
08.2014 - 10.2017
Customer Experience Team Lead
Athleta- Gap Inc.
07.2008 - 10.2019
BBA - Management
University of Georgia