Sherry-Ann Royal
LPN
Boynton Beach,FL
Summary
Compassionate and detail-oriented Licensed Practical Nurse (LPN) / Case Manager with a strong background in home health coordination, patient advocacy, and interdisciplinary team collaboration. Dedicated to improving patient outcomes through effective care planning, clinical documentation, and regulatory compliance. Seeking clinical expertise and leadership in a progressive healthcare organization focused on quality care and community wellness.
Experienced healthcare professional with strong background in patient care, case management, and care coordination. Known for collaborating effectively with multidisciplinary teams and adapting seamlessly to changing needs. Expertise in patient assessment, care planning, and resource management, combined with focus on delivering high-quality results. Reliable team player with passion for improving patient outcomes and supporting healthcare goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LPN Case Manager
All Health Care Services
10.2025 - Current
- Coordinate and manage care plans for approximately 80+ short-term patients (half of a 162-patient census), ensuring continuity and timely delivery of skilled services.
- Conduct comprehensive in-home assessments and oversee seamless coordination across Nursing, PT, OT, ST, HHA, and MSW disciplines to support safe, effective patient outcomes.
- Serve as the primary liaison between physicians, patients, and families, facilitating communication and care goal alignment for dozens of active cases at any given time.
- Monitor clinical progress and maintain precise documentation, ensuring 100% compliance with agency protocols, insurance requirements, and state regulations.
- Support scheduling, documentation review, and follow-up, contributing to improved workflow efficiency and enhanced continuity of care across interdisciplinary teams.
- Evaluate patient needs through detailed assessments and care plan updates, ensuring appropriate resource utilization and timely interventions for a high-volume short-term caseload.
Customer Service Representative
Palm Tran Connection
05.2013 - 10.2025
- Managed daily operations of the Eligibility Department, ensuring compliance with ADA regulations and company policies.
- Supervised staff, monitored application processing, and maintained reporting consistently meet a 21-day processing deadline.
- Collaborated with Performance & Compliance and Emergency Operations Center teams to ensure coordinated operations.
- Provided coaching and support to staff, promoting productivity, accuracy, and high-quality customer service.
- Assisted in developing and updating Standard Operating Guides (SOGs) to enhance departmental efficiency and consistency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Residential Concierge
Castle Group
10.2011 - 05.2013
- Served as the primary liaison for 200+ building residents, strengthening communication skills used now for coordinating patient care.
- Managed 50–70+ daily calls, package deliveries, and tenant service requests with accuracy and professionalism—experience that translates directly to handling high-volume patient needs and provider communications.
- Coordinated travel arrangements, reservations, and resident support services, demonstrating strong organizational and multi-tasking abilities essential in case management.
- Oversaw front desk operations and resolved dozens of daily inquiries, ensuring a smooth resident experience—mirroring the patient advocacy and customer service skills required in healthcare.
Education
Associate of Science - Nursing
NRI Institute of Health Sciences
Royal Palm Beach, FL01.2026
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL12.2023
Associate of Science - Applied Management
Everest University
Pompano Beach, FL09.2010
Medical Billing and Coding Certification - Medical Billing And Coding
Florida Career College
West Palm Beach, FL03.2005
Skills
- Adaptability
- Interdisciplinary team collaboration
- Time management abilities
- Patient advocacy
- CPR certification
- Basic life support
- Clinical documentation
- Compassionate care
- Vital signs monitoring
- HIPAA compliance
- Discharge planning
- Problem-solving
Accomplishments
- Designed and implemented an interactive Excel-based patient discharge tracking system to monitor all discharged clients and automatically generate 60-day follow-up call lists for each marketer. Enabled dynamic filtering by marketer, improving workflow efficiency and accountability.
- Developed a fully interactive hospitalization log in Excel to track patient admissions, discharges, and follow-up needs. The tool supports real-time sorting, filtering, and data extraction, ensuring accurate continuity of care and allowing future staff to easily maintain the tracking system.
Certification
- Licensed Practical Nurse - 7/31/2027
- IV Certified
- ACLS
- BLS
Languages
English
Full Professional
Timeline
LPN Case Manager
All Health Care Services
10.2025 - Current
Customer Service Representative
Palm Tran Connection
05.2013 - 10.2025
Residential Concierge
Castle Group
10.2011 - 05.2013
Associate of Science - Nursing
NRI Institute of Health Sciences
Associate of Arts - General Studies
Palm Beach State College
Associate of Science - Applied Management
Everest University
Medical Billing and Coding Certification - Medical Billing And Coding
Florida Career College
Interests
I am a dedicated and compassionate Nurse Case Manager who values continuous growth—both professionally and personally. Outside of work, I enjoy activities that strengthen my ability to connect with and advocate for patients. I am committed to lifelong learning in healthcare and frequently pursue continuing education to enhance my clinical knowledge and case management skills. I also enjoy community volunteering, promoting health and wellness, traveling, and reading—experiences that broaden my perspective and support my ability to provide holistic, patient-centered care.