Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

SHERRY COLE

SALES MANAGER
Atlanta,GA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Senior Business Consultant | Merchant ServicesGeneral ManagerMulti-Unit ManagerMulti-Unit Team LeaderSales Manager

Work Type

Contract Work

Location Preference

On-SiteRemoteHybrid
Location: Atlanta, GA, US
Open to relocation: Yes

Salary Range

55000/yr - 200000/yr

Important To Me

Career advancementCompany CultureHealthcare benefitsWork from home optionPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsWork-life balancePaid time off

Summary

Executive-level Regional Sales Manager and Senior Business Consultant with 20+ years of experience driving revenue growth, territory expansion, and enterprise client success across merchant services, payment processing, FinTech, SaaS, capital and lending, and healthcare operations. Proven leader in consultative sales, portfolio management, pipeline development, forecasting, and client retention within highly regulated financial environments. Chairman’s Club winner recognized for elite sales performance, strategic account development, and disciplined execution.

Diligent Sales Manager with proven track record in driving business growth and optimizing operational efficiency. Leveraged strategic insights to implement solutions that enhance client satisfaction and streamline processes. Demonstrated expertise in project management and data analysis, ensuring quality outcomes and fostering collaborative team environments.

Professional consultant with strong analytical and strategic planning skills. Proven ability to drive business growth and improve operational efficiency. Effective team collaborator with focus on delivering results and adapting to evolving business needs. Skilled in project management, financial analysis, and stakeholder communication.

Analytical Senior Business Consultant with expertise in developing and executing robust business plans. Skilled in identifying weaknesses, monitoring existing business practices and recommending effective solutions. Driven and logical with strengths in handling key accounts and exceeding expectations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced with business consulting, providing strategic guidance to enhance operational efficiency and profitability. Utilizes analytical skills and project management expertise to implement effective solutions. Track record of fostering client relationships and driving collaborative team efforts for successful project outcomes.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with managing product assortments and inventory levels. Utilizes strategic planning and market analysis to enhance sales performance. Track record of fostering strong vendor relationships and negotiating favorable terms.

Results-driven retail professional prepared for challenges and responsibilities of Merchant role. Adept at strategic planning and implementing merchandising strategies that optimize product placement and sales performance. Known for strong team collaboration, adaptability to changing market conditions, and keen eye for detail that ensures inventory accuracy and customer satisfaction.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Business Consultant | Merchant Services

Fiserv Merchant Services
Marietta, GA
01.2014 - 01.2024
  • Delivered consultative merchant services sales to SMB and mid-market clients, providing payment processing, Clover POS, eCommerce, and integrated payment solutions.
  • Managed full sales lifecycle including prospecting, discovery, solution design, pricing, proposal development, contract negotiation, and close.
  • Drove new merchant acquisition, account expansion, and portfolio growth through value-based selling.
  • Qualified and structured business capital, working capital, merchant cash advance (MCA), and equipment financing solutions.
  • Utilized Salesforce CRM for pipeline management, forecasting, territory planning, and performance tracking.
  • Partnered with underwriting, risk, onboarding, and compliance teams to ensure PCI DSS adherence and sponsor bank requirements.
  • Achieved consistent quota attainment and earned Chairman’s Club recognition.
  • Facilitated cross-functional collaboration with marketing and product teams to enhance service offerings.**
  • Conducted detailed market analysis to identify emerging trends and inform strategic client recommendations.**
  • Developed long-term business strategies to position companies for success in competitive markets.
  • Evaluated vendor proposals, negotiated contracts, and managed outsourcing partnerships to maximize value creation for clients.
  • Leveraged data analytics tools to track performance metrics, identify areas for improvement, and inform strategic decision-making processes.
  • Performed initial assessments during meetings with assigned clients.
  • Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
  • Strengthened client relationships through effective communication, understanding their needs, and delivering tailored solutions.
  • Identified potential acquisition targets, conducting due diligence and negotiating deals to drive expansion efforts.
  • Mentored junior consultants by providing guidance on best practices in consulting methodologies, aiding professional growth, and career development.
  • Cultivated strong relationships with merchants to enhance service delivery and identify growth opportunities.
  • Streamlined onboarding processes to accelerate merchant setup and optimize client experience during integration.
  • Assessed client needs to recommend tailored payment solutions that improved transaction efficiency.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.

General Manager

Visionworks
01.2011 - 01.2014
  • Led retail operations with full P&L responsibility, workforce management, and revenue accountability.
  • Executed sales strategy, merchandising, inventory control, and loss prevention initiatives.
  • Managed licensed professionals and sales teams to drive revenue growth, margin improvement, and customer satisfaction.

Multi-Unit Manager

Atlanta Vision Cataract & Laser Center
Atlanta, GA
01.2005 - 01.2011
  • Directed multi-location healthcare and optical operations with full financial and operational oversight.
  • Reduced accounts receivable by 40%+ through billing process optimization.
  • Drove 200%+ growth in optical sales revenue by implementing high-end retail strategies.
  • Managed LASIK sales, surgery coordination, compliance, staffing, and training.
  • Achieved 20%+ cost reduction through inventory management and workflow optimization.
  • ### Step 1: Identify High-Value Responsibility Gaps
  • **Missing Responsibilities for Multi-Unit Manager Role at Atlanta Vision Cataract & Laser Center:**
  • **Implemented patient engagement programs to improve patient satisfaction and retention rates.**
  • **Monitored compliance with healthcare regulations, ensuring adherence to HIPAA and other standards.**

Multi-Unit Team Leader

Cole National (Luxottica Group)
Baltimore, MD
01.1994 - 01.2003
  • Developed and executed targeted strategies to elevate brand presence and recognition in the Southeast market.
  • Managed regional profit and loss responsibilities to enhance financial outcomes and drive territory performance.
  • Implemented strategies that resulted in a 40% increase in average unit sales and sustained comp-store growth exceeding 20%.
  • Achieved enhanced leadership capabilities among 200+ managers through targeted training programs. Fostered professional growth for 120+ employees, leading to improved team effectiveness.
  • Honored with Manager of the Year and Top Sales Performer awards, demonstrating commitment to excellence and team success.
  • Achieved project completion ahead of deadlines by optimizing team collaboration and resource allocation. Drove successful project outcomes through proactive leadership and strategic planning. Enhanced team performance by implementing best practices and continuous improvement initiatives.
  • Designed and implemented training programs for new hires to ensure adherence to company policies and standards.
  • Optimized communication channels between sales and operations teams to improve service delivery efficiency.
  • Designed and implemented client engagement strategies aimed at strengthening customer loyalty and retention across various accounts.
  • Administered quarterly performance assessments, offering constructive feedback aimed at optimizing team productivity and fostering a positive work environment.
  • Performed comprehensive evaluations of merchant services processes to identify and mitigate potential risks.
  • Optimized account management strategies to cultivate and maintain robust relationships with key stakeholders and clients.
  • Defined clear performance standards for the team, facilitating ongoing assessment and improvement through regular feedback.
  • Cultivated a collaborative environment by effectively distributing responsibilities to leverage team members' strengths and expertise.
  • Mediated disputes among team members, promoting a harmonious and cooperative workplace culture.
  • Cultivated a team environment that prioritized inclusivity and diversity, enhancing mutual respect and understanding.
  • Implemented structured coaching sessions aimed at skill development, leading to measurable enhancements in team performance.
  • Coordinated efforts with leaders from various departments to ensure alignment on strategic goals and foster collaboration.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

No Degree - Business Administration

Coppin State College
Baltimore, MD
1990

No Degree - Ophthalmic Dispensing

Howard Community College
MARYLAND

Skills

  • Regional Sales Management & Territory Development
  • Merchant Services Sales & Payment Processing (Fiserv / First Data)
  • Senior Business Consulting & Client Advisory
  • Clover POS, POS Systems & Integrated Payments
  • Omnichannel Payments (Card-Present & Card-Not-Present)
  • Business Capital, Working Capital, MCA & Equipment Financing
  • SMB & Mid-Market Sales
  • Portfolio, Pipeline & Revenue Management ($MM)
  • Salesforce CRM, Sales Forecasting & Executive Dashboards
  • Pricing Strategy, Interchange & Margin Analysis
  • Client Retention, Expansion & Portfolio Growth
  • PCI DSS Compliance & Risk Management
  • Chargebacks, Fraud Mitigation & Underwriting Coordination
  • Executive Negotiation, Contracting & Presentations

Certification

  • ABOC & NCLE Certifications
  • Fiserv Senior Business Consultant Training – Payments, Risk & Compliance

Timeline

Senior Business Consultant | Merchant Services

Fiserv Merchant Services
01.2014 - 01.2024

General Manager

Visionworks
01.2011 - 01.2014

Multi-Unit Manager

Atlanta Vision Cataract & Laser Center
01.2005 - 01.2011

Multi-Unit Team Leader

Cole National (Luxottica Group)
01.1994 - 01.2003

No Degree - Business Administration

Coppin State College

No Degree - Ophthalmic Dispensing

Howard Community College

Similar Profiles

  • RUSSELL DONEATHYRUSSELL DONEATHY

    Senior Consultant, Business Services at OSL DirectSenior Consultant, Business Services at OSL Direct

  • Krushiraj PiludariaKrushiraj Piludaria

    Senior Business Development Manager at DHL (Blue Dart Express Ltd)Senior Business Development Manager at DHL (Blue Dart Express Ltd)

  • ASIF SHAIKHASIF SHAIKH

    Senior Sales Manager - Business Loans at Clix Capital (Formerly GE Capital)Senior Sales Manager - Business Loans at Clix Capital (Formerly GE Capital)

  • ERICA T. COOKERICA T. COOK

    AVP Business Execution Consultant, Merchant Services Vendor Management at Wells Fargo Bank, N.A.AVP Business Execution Consultant, Merchant Services Vendor Management at Wells Fargo Bank, N.A.

CREATE PROFILE
SHERRY COLESALES MANAGER