Sherry Lawanda Doolin
Madison,NC
Summary
Experienced customer service specialist with over 31 years of dedicated service. Excellent reputation for resolving problems and improving customer satisfaction. Provide a can do attitude and considered hardworking, punctual, and driven. I'm always ready to help the team achieve the company goals. Looking to apply the skills learned with computers, stock, inventory and retail knowledge.
Overview
13
13
years of professional experience
Work History
Patient Access Coordinator
DRI- Greensboro Imaging
04.2022 - Current
- Maintain 60 call volume day, while increasing to up to 90-100 of inbound calls and outbound calls, while addressing scheduling requests, appointment confirmations, and general inquiries professionally.
- Perform computer operations including email, fax, electronic medical record. Maintain professional and technical knowledge of medical terminology and radiology protocol.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing strain on department resources.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Provided excellent customer service to patients and medical staff.
- Work solitary, in our team environment.
ER Registrar
Lifepoint Health
04.2018 - 04.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked closely with nurses and healthcare providers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Provided primary customer support to internal and external customers.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Insurance verification, billing, and provide procedural understanding.
- Kept detailed records of office inventories and placed $6,000 orders for more supplies
Assistant Unit Director
Bojangles' Restaurants
07.2017 - 09.2018
- Coached employees in organizational policies and procedures.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Presented exemplary image of company and value to customers.
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Prepared quotes for new products and services and composed budgets.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Supervised and performed human resource management functions for 20 subordinates.
- Prepared quotes for new products and services and composed budgets.
- Rotated merchandise and displays to feature new products and promotions.
Kitchen Manager
Sheetz, INC
01.2012 - 07.2017
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed restaurant marketing, sales building and community involvement.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 98% accuracy
Restaurant Server
Fenderz
12.2010 - 01.2012
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Medical Office Management
Rockingham Community College
Wentworth, NC08.2023
High School Diploma -
East Hall High School
Gainesville, GA06.1994
Skills
- Flexible & Adaptable
- Clerical
- Organization and Time management
- Team building
- Responsible
- Good telephone etiquette
- Leadership
- Multitasking abilities
- Medical terminology knowledge
- Staff education and training
- Creative problem solving
- Multi-line phone talent
- Sales expertise
- Computer and scheduling proficiency
- Critical thinking/ Fast learner
- Microsoft Office
Timeline
Patient Access Coordinator
DRI- Greensboro Imaging
04.2022 - Current
ER Registrar
Lifepoint Health
04.2018 - 04.2022
Assistant Unit Director
Bojangles' Restaurants
07.2017 - 09.2018
Kitchen Manager
Sheetz, INC
01.2012 - 07.2017
Restaurant Server
Fenderz
12.2010 - 01.2012
Associate of Science - Medical Office Management
Rockingham Community College
High School Diploma -
East Hall High School
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