Sherry Aguilar
Bossier City,LA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong work ethic, leadership skills, and excellent customer service. Organized, highly motivated, and detail-directed problem solver. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively in a diverse environment with cross-functional teams while ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Aspen Dental
10.2022 - 11.2023
- Updated reports, managed accounts, and generated reports for company database.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Controlled finances to lower costs and keep business operating within budget.
- Established team priorities, maintained schedules and monitored performance.
- Managed over 50 customer calls per day.
- Increased sales by 20%, maintained A/R within 87%
Assistant Office Manager
Aspen Dental
12.2020 - 04.2021
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Updated reports, managed accounts, and generated reports for company database.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
Practice Manager
Onsite Dental
07.2020 - 11.2020
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Office Manager
Dr. Michael LaMarche, DDS
09.2017 - 07.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed A/R and maintained 97% average
Insurance Coordinator Marketing/Social Media Coordinator
Dr. Roger Flake, DDS
09.2016 - 09.2017
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
Business Assistant
Island Walk Dental Care
07.2015 - 07.2016
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Enhanced customer experience using all omnichannel offerings.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science in Business Administration - Business Administration/Human Resource Management
University of Phoenix
Savannah, GA12.2012
Skills
- Business management/Leadership
- Organizational skills
- Eaglesoft/Dentrix/Open Dental
- Operations Management
- Staff Management
- Customer Support
- Data Entry
- Billing
- Scheduling and Calendar Management
- Excellent Multi-Tasking Ability
- Financial Accounting
- Relationship Building/Effective Communication Skills
- Policy Implementation
- Payroll Processing
- Electronic Document Management
- Human Resources Management
- Cost Control
Certification
BLS Certification, 06/01/23, 06/01/25
Section name
I love capturing rare moments when the sky has various shades of pink, reds, and orange. My DIY projects, I like to find old furniture, show it some love by sanding, painting, or staining.
Timeline
Office Manager
Aspen Dental
10.2022 - 11.2023
Assistant Office Manager
Aspen Dental
12.2020 - 04.2021
Practice Manager
Onsite Dental
07.2020 - 11.2020
Office Manager
Dr. Michael LaMarche, DDS
09.2017 - 07.2020
Insurance Coordinator Marketing/Social Media Coordinator
Dr. Roger Flake, DDS
09.2016 - 09.2017
Business Assistant
Island Walk Dental Care
07.2015 - 07.2016
Bachelor of Science in Business Administration - Business Administration/Human Resource Management
University of Phoenix
BLS Certification, 06/01/23, 06/01/25
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