Dynamic leader with a proven track record, excelling in team management and customer service. Skilled in decision-making and complex problem-solving, I fostered a culture of engagement and mentorship, enhancing team productivity and satisfaction while ensuring high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Home Stager and Interior Stylist/Owner
Hale Nani Staging and Designs
08.2021 - 08.2023
Conducted consultations with clients, providing personalized recommendations to improve their property''s marketability.
Increased the perceived value of properties with well-planned design layouts and color schemes.
Selected furniture, lighting and accessories to enhance design concepts.
Stayed current on industry trends to provide innovative staging solutions that met client expectations and market demands.
Received consistent positive feedback from clients on completed projects, leading to increased referral business opportunities.
Manager, Pre-Award Team
Kaiser Permanente Washington Health Research Institute
03.2006 - 11.2020
Managed team of 8 individuals and motivated employees to be productive and engaged in work.
Developed budgets and supporting documents for federal and privately-funded biomedical research grants and contracts.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Master of Arts - Public Administration
City University of Seattle
Seattle, WA
Bachelor of Arts - Music Theory And Literature
Seattle Pacific University
Seattle, WA
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Relationship building
Timeline
Home Stager and Interior Stylist/Owner
Hale Nani Staging and Designs
08.2021 - 08.2023
Manager, Pre-Award Team
Kaiser Permanente Washington Health Research Institute