Sherry Jackson
Eagle River,AK
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals and always maintaining a positive attitude.
Overview
28
28
years of professional experience
Work History
Paralegal
Sherry's Fast Paralegal Services
6620 E 8th Avenue, Unit A, Anchorage, AK 99504
10.2012 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Collaborated with attorneys to develop strategies for each case.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Assisted attorneys with reviewing and organizing witness reports.
- Wrote and filed pleadings with Alaska Court System on schedule to maximize case success.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Conducted background investigations on defendant.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Contacted witnesses to testify under oath at court hearings.
- Created weekly, monthly and quarterly expense reports.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
Residential Case Manager
Downtown Hope Center
240 E 3rd Avenue, Anchorage, AK 99503
11.2018 - 09.2019
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
- Participated in community events to promote services and engage with public.
- Conducted community workshops to promote different programs and educate public on available services.
Homeless Shelter Volunteer
AWAIC
100 W 13th Avenue, Anchorage, AK 99501
10.2012 - 10.2014
- Helped clients navigate social services system and access needed resources.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
- Coordinated with different service providers to meet clients' individual needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Facilitated community outreach to expand participation and support.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Created legal materials to convey important information to service recipients regarding Domestic Violence.
- Worked as a Paralegal Pro bono to offer legal advice and services to women with domestic violence issues, divorce, tenant and landlord issues, child custody issues
- Taught Domestic Violence classes, landlord tenant classes, personal finance classes to inform and educate shelter residents to achieve stability
Service Delivery Specialist III
Alaska Communications Systems
600 Telephone Avenue, Anchorage, AK 99503
12.1995 - 10.2012
- Analyzed load-related documentation and completed and accurate records.
- Transported and delivered items to clients or businesses safely.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for 33 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
J.D. - Juris Doctorate Law Degree
University of Cincinnati College of Law
Cincinnati, OHMaster of Science - Criminal Justice & Law
University of Cincinnati
Cincinnati, OH09.1994
Bachelor of Science - Political Science And Government
Morehead State University
Morehead, KY05.1991
Skills
- Account Administration
- Documenting
- Financial and Estate Planning
- Marital Settlement Agreements
- Criminal Law
- IRS Filings
- Confidentiality Understanding
- Negotiation
- Project Organization
- Federal Guidelines
- Legal Research
- Reading Comprehension
- Legal Case Files
- Data Collection
- Project Management
- Assisting Lawyers
- Expertise in Legal Proceedings
- File and Records Management
- Software Process Management
- Case File Preparation
- Microsoft Applications
- Document Statements
- Brief Development
- Estate Tax Returns
- Legal Jargon Knowledge
- Online Databases
- Marketing Strategies
- Manage Schedules
- Deadline Monitoring
- Identifying Client Goals
- Customer Relationship Management
- Court Depositions
- Court Policies and Programs
- Case Summaries
- Settlement Statements
- Electronic Discovery
- Risk Management
- Team Oriented
- Drafting Correspondence
- Administrative Support
- Tax Expertise
- Client Correspondence
- Troubleshooting Complex Problems
- Meeting Preparation
- Court Transcription
- Evidence Gathering
- Prospecting Clients
- Oral Arguments
- Intake Services
- Client Support
- Statement Billings
- Work Assignments
- Legal Compliance
- Conflict Mediation
- Crew Member Performance
- Group Sessions
- Community Organization
- Program Administration
- Meeting Leadership
- Community Service Programs
- Safety Regulations
- Group Activities
- Set Organizational Policies
- Community Outreach Programs
- Family Assistance
- Leadership
- Product Inventories
- Conflict De-Escalation
- Safety Protocols
- Shelter Arrangements
- Pantry Organization
- Violence Prevention
- Janitorial Duties
- Maintaining Clean Work Areas
- Dietary Needs
- Problem Identification
- Meal Preparation
- Team Meetings
- Safe Food Handling Practices
- Medication Regimens
- Set Appointments
- Creative Solutions
- Event Networking
- Meal Serving
- Obtaining Referrals
- Crisis Intervention
- Daily Log Updates
- Customer Needs Assessments
- Approving Activities
- Emotional Support
- Family Education
- Program Operations
- Detailed Meeting Minutes
- Living Skills
- Individualized Counseling
- Volunteer Organization
Timeline
Residential Case Manager
Downtown Hope Center
11.2018 - 09.2019
Paralegal
Sherry's Fast Paralegal Services
10.2012 - Current
Homeless Shelter Volunteer
AWAIC
10.2012 - 10.2014
Service Delivery Specialist III
Alaska Communications Systems
12.1995 - 10.2012
J.D. - Juris Doctorate Law Degree
University of Cincinnati College of Law
Master of Science - Criminal Justice & Law
University of Cincinnati
Bachelor of Science - Political Science And Government
Morehead State University