Summary
Overview
Work History
Skills
Timeline
Generic

Sherry L. Lincoln

Covington,GA

Summary

Accomplished Claims Adjuster and Finance Manager with a proven track record at companies like Americas Insurance Company, LLC, enhancing financial and operational efficiency. Expert in risk assessment and caseload management, I've significantly improved claims processing accuracy and customer satisfaction. Skilled in advanced computer applications and adept at fostering professional growth within teams.

Overview

25
25
years of professional experience

Work History

Claims Adjuster

Fountain Group
09.2021 - Current
  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Assisted in updating training materials for new hires based on evolving industry standards and best practices.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Maintained claims data in [Type] systems.
  • Collected [Type] information from customers to complete claims and legal files.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
  • Handled [Type] calls from customers and other stakeholders about [Type] processes.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Prepared [Type] documents for managers or legal personnel.

Senior Claims Manager

Americas Insurance Company, LLC
04.2013 - 08.2020
  • Managed high caseloads while maintaining excellent attention to detail throughout each claim''s lifecycle from initial reporting to final settlement or litigation process.
  • Managed a team of claims adjusters, ensuring thorough investigations and accurate assessments of liability.
  • Facilitated collaboration between departments for more efficient resolution of interrelated claims issues.
  • Improved overall claims accuracy by conducting regular quality audits and providing feedback to staff.
  • Mentored junior staff members on effective negotiation techniques, fostering professional growth within the team.
  • Reduced claims processing time by implementing efficient workflow systems and streamlining procedures.
  • Collaborated with legal counsel on high-profile cases, protecting company interests and minimizing financial losses.
  • Developed comprehensive training programs for new hires, boosting employee performance and reducing turnover rates.
  • Enhanced customer satisfaction by resolving complex claims issues and providing timely claim updates.
  • Optimized resource allocation by monitoring claim trends and adjusting staffing levels accordingly.
  • Oversaw compliance efforts to ensure adherence to state regulations and industry best practices in all aspects of claims management.
  • Analyzed complex loss scenarios to determine appropriate coverage limits, fostering informed decision-making across the organization.
  • Negotiated favorable settlements on behalf of the company, minimizing potential exposure to costly litigation proceedings.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Finance Manager

American Honda Finance Corporation, Inc.
03.1999 - 06.2013
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Enhanced budget management by implementing expense tracking and cost reduction strategies.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Managed multimillion-dollar budgets, ensuring accurate allocation across departments.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Skills

  • Risk Assessment
  • Insurance policy coverage knowledge
  • Claims Processing
  • Casualty and property loss
  • Underwriting knowledge
  • Legal proceedings knowledge
  • Property valuation
  • Advanced computer skills
  • CCC Reports
  • Damage Assessment
  • Technical knowledge
  • Louisiana Claims Adjuster License
  • Caseload Management
  • Advanced oral and written communication skills
  • Property Damage Assessment

Timeline

Claims Adjuster

Fountain Group
09.2021 - Current

Senior Claims Manager

Americas Insurance Company, LLC
04.2013 - 08.2020

Finance Manager

American Honda Finance Corporation, Inc.
03.1999 - 06.2013

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Sherry L. Lincoln