Summary
Overview
Work History
Education
Timeline
Skills
Work Availability
Accomplishments
Work Preference
Quote
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Sherry L. Seijo

Sherry L. Seijo

Orlando,FL

Summary

To obtain a job where I can progress professionally.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Claims Customer Service

04.2024 - 07.2024
  • Endurance Direct Warranty
  • Received and responded to inquiries as well as issues from members and providers regarding benefits, coverage, payment, coding and service contract policies and procedures via telephone calls
  • Researched and analyzed parts sourcing and Repair Facilities nearest to customers
  • Downloaded and Uploaded documents to existing claims for review.

Warranty Administrator

Orlando Chrysler Dodge Jeep Ram Dealership
07.2023 - 03.2024
  • Processed insurance claims and resolved charge back discrepancies
  • Worked with warranty reps to expedite the claims process
  • Entered customer information into the dealership’s database
  • Ensured that all work was performed in accordance with warranty guidelines
  • Processed vehicle claims within a 24-hour period
  • Participated in employer training programs with regards to warranty issues
  • Processed and recorded all insurance claims
  • Prepared all necessary warranty documentation
  • Maintained customer records as required by the manufacturer
  • Properly packed warranty parts that needed to be shipped back to the manufacturer
  • Maintained database recording all service dates and the extent of the work performed
  • Prepared invoices and handled payments for fees not covered by vehicle warranties.

Payroll Assistant

Orlando Chrysler Dodge Jeep Ram Dealership
08.2023 - 03.2024
  • Assisting in the preparation and processing of payroll for employees
  • Maintaining and updating employee records including tax and other relevant information
  • Verifying accuracy of employee data and preparing reports on payroll activities
  • Responding to employee inquiries regarding their pay and taxes
  • Calculating and processing payroll checks or electronic transfers of funds
  • Recording, verifying, and reconciling Payroll-related information

Head of BDC, Head of Cashier, Head of Reception, Head Cashier

Orlando Chrysler Dodge Jeep Ram Dealership, BDC
10.2022 - 07.2023
  • Head of
  • Supervised a team of 7 BDC representatives, ensuring adherence to company policies and procedures
  • Implemented new CRM software, streamlining lead tracking and follow-up processes, which improved response times by 20%
  • Developed and maintained strong relationships with customers, enhancing customer satisfaction and retention rates
  • Assisted in the creation and execution of digital marketing campaigns, boosting online lead generation by 15%
  • Monitored team performance and provided constructive feedback to drive individual and collective success
  • Assisted Service Director in following up on service surveys
  • Create and maintain a positive work environment for all cashiers
  • Communicate with customers and address any problems they may have
  • Serve as the primary point of contact for customer service associates
  • Operate registers and perform general checkout functions
  • Generate reliable and accurate till reports from every register
  • Resolve cash tills when closing, ensuring the money matches the report and is stored safely
  • Assist cashiers with requests such as price checks
  • Maintain a clean working environment by wiping down registers during downtime

Assistant Director

Big Blue Marble Academy
01.2022 - 09.2022
  • Financial Growth & Profitability
  • Conduct tours of Hometown Child Care center and consult with prospective families to promote the values, culture and goals of Hometown;
  • Reports to the Director any staffing issues, client issues and damaged materials
  • Utilizes information systems tools - COPA, Teaching Strategies Gold and
  • Creative Curriculum
  • Operations, Licensing and Accreditation
  • Alongside the Director, assists in overseeing the center's operations
  • Helps welcome and train new staff
  • Ensure staff are following company policies
  • Assists the Director in the management of the EHS program
  • May have responsibilities related staff management;
  • Oversees administrative tasks such as: classroom sign in/out daily sheets, food program sheets
  • Confirm that all classrooms have a weekly lesson plan and sign off on them
  • Work with Angel from the YWCA and the teachers on ASQ’s and child intervention services
  • Work with the EHS teacher coach by identifying teachers that need more coaching
  • Informs Director of required supplies to promote an efficient and organized work and learning environment
  • Lead and Manage Staff
  • Acts as a role model for staff by following and supporting company policies, dressing professionally, and be accountable to their work schedule;
  • Manages EHS Teachers with requirements Observations Lesson plans ASQ Evaluation
  • Maintain a productive, positive, dynamic, engaging and fun working environment, and openly welcome employee feedback and ideas
  • Family Experience & Satisfaction
  • Ensure all families enjoy and appreciate the learning center’s culture, environment, services and staff;
  • Supports family engagement projects;
  • Assists in planning and execution of events that provides for parental/guardian interaction with the Centers team
  • Cleaning and Sanitation
  • Assists with the ongoing safety and cleanliness of the facility so all interior and exterior maintenance and service procedures are completed in a timely manner;
  • Assists with ensuring all operating procedures are followed to maintain standards of cleanliness required.

Lead Teacher

Kiddie U Learning Center
02.2018 - 03.2020
  • As an early childhood educator, I maintain a safe, healthy, educational environment for children to grow and learn in
  • I documented what I see the children doing and achieving so that I can clearly determine strengths and weaknesses
  • I use this information to create a lesson plan and implement it
  • By creating my lesson plans with each child in mind, I am able to successfully help them develop to the next level
  • Sometimes we find that a child needs specialized individual help and we do referrals for services such as speech or occupational therapy
  • By evaluating development and understanding development we can easily see where a child may need extra help
  • By working with many we are able to see typical vs
  • Nontypical development
  • At times we may just educate parents and work closely to help a child's family be more able to help their child by referring to local resources or giving them educational materials.

Crossing Guard

Orange County Sheriff Department
08.2016 - 05.2017
  • Direct traffic and pedestrians at designated street crossing locations
  • Ensure the safe passage of students and other pedestrians to and from school or other destinations
  • Stay alert at all times to traffic patterns and potential hazards in the area
  • Assist children in crossing the street safely, by guiding them through traffic with a stop sign, a hand signal, or other means
  • Report any potential safety hazards to the appropriate authorities
  • Maintain a professional demeanor and a friendly attitude while performing job duties
  • Remain attentive to changing weather conditions and take appropriate steps to ensure personal safety and the safety of those crossing the street
  • Maintain awareness of the possible threats to student safety and work to minimize these threats.

Fulfillment associate

Amazon
11.2016 - 01.2017
  • As a Fulfillment Associate my responsibilities include offloading stock deliveries, processing work orders, and packaging orders for distribution
  • Ultimately, I would work with a small group in the warehouse to ensure items are retrieved, organized, and shipped in a timely manner.

House Attendant

Universal Studios Orlando, Halloween Horror Nights
09.2016 - 11.2016
  • As a house attendant, I was responsible for ensuring that guests had a safe, enjoyable, and memorable experience at our halloween scare houses and the recreation facility.

Hostess

Applebee’s restaurant
01.2014 - 08.2014
  • Welcome guests entering the dining establishment
  • Answer phone calls and make reservations
  • Monitor restaurant activity for flow and seating
  • Seat guests based on availability and guest preferences
  • Provide guests with dinner and drink menus

Head Receptionist

Disney’s Magic Kingdom
06.2013 - 12.2013
  • Casey’s corner restaurant
  • Created food per customer specifications and formula in a quick and efficient manner
  • Displayed enthusiasm and teamwork pride for excellent customer experience
  • Maintained food safety and sanitation standards
  • Cashier experienced, Friendly greet to customers and guests.
  • Train all receptionists in the building in company procedures and policies
  • Perform all hiring firing and transferring of receptionists throughout the building
  • Collect information from receptionists regarding vacations hours available etc
  • And make schedules to cover positions
  • Determine hours worked for receptionists and turn in to financial office
  • Delegated responsibilities to receptionists throughout the building
  • Greeted customers and visitors and guided them to proper location
  • Created and designed signage for directions and instructions throughout the building

Cashier

Any Time Gas Station
05.2007 - 10.2010
  • Scanning items and explaining prices to customers
  • Removing security tags and wrapping other items
  • Taking a tally of the till, when required during a shift and producing transaction reports
  • Performing basic math functions to collect payments and give change
  • Collect payments and bag purchases for customers
  • Asking customers about their shopping experience for exceptional customer service
  • Using specific till technology such as registers, scanners, scales and credit/debit card terminals
  • Verifying the age of a customer for purchasing certain products such as alcohol and tobacco
  • Processing coupons and vouchers
  • Balancing the till at the end of the day and maintaining an accurate cash drawer
  • Handling exchanges and refunds in a quick, efficient manner
  • Checking stock and refilling shelves
  • Keeping the checkout area, clean and orderly

Education

High School Diploma & Cosmetology -

Escuela Superior Vocacional Ana Delia Flores Santana
2006

Timeline

Claims Customer Service

04.2024 - 07.2024

Payroll Assistant

Orlando Chrysler Dodge Jeep Ram Dealership
08.2023 - 03.2024

Warranty Administrator

Orlando Chrysler Dodge Jeep Ram Dealership
07.2023 - 03.2024

Head of BDC, Head of Cashier, Head of Reception, Head Cashier

Orlando Chrysler Dodge Jeep Ram Dealership, BDC
10.2022 - 07.2023

Assistant Director

Big Blue Marble Academy
01.2022 - 09.2022

Lead Teacher

Kiddie U Learning Center
02.2018 - 03.2020

Fulfillment associate

Amazon
11.2016 - 01.2017

House Attendant

Universal Studios Orlando, Halloween Horror Nights
09.2016 - 11.2016

Crossing Guard

Orange County Sheriff Department
08.2016 - 05.2017

Hostess

Applebee’s restaurant
01.2014 - 08.2014

Head Receptionist

Disney’s Magic Kingdom
06.2013 - 12.2013

Cashier

Any Time Gas Station
05.2007 - 10.2010

High School Diploma & Cosmetology -

Escuela Superior Vocacional Ana Delia Flores Santana

Skills

  • Data integrity
  • Documentation abilities
  • Reporting skills
  • Excellent administrative abilities
  • Excellent Communication
  • Good Telephone Etiquette
  • Written Communication
  • Active Listening
  • Teamwork and Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 36 staff members.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementCompany CultureWork from home option

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

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Sherry L. Seijo