Results-driven professional with extensive experience in retail and production management. Skilled in implementing quality control measures and streamlining operations to boost productivity. Ready to leverage expertise in team collaboration and effective communication to drive business success.
Work History
Retail/Production Manager
5 Months
Awards By Fastsigns | 10.2025 - 03.2026
Managed daily production schedules to ensure timely order fulfillment.
Trained new team members on equipment usage and safety protocols.
Collaborated with sales team to streamline workflow between departments.
Operated graphic design software for creating visual layouts and proofs.
Monitored inventory levels, placing orders to prevent stock shortages.
Implemented quality control measures to maintain product standards.
Supported process improvements to enhance overall production efficiency.
Maintained a safe working environment through strict adherence to safety protocols and guidelines.
Ensured high-quality customer service by addressing consumer concerns promptly and professionally.
Retail/Production Manager
1 Year 11 Months
D&S Awards and Etching, LLC | 11.2023 - 10.2025
Achieved sales targets consistently with effective promotional strategies and accurate forecasting of customer demands.
Analyzed sales data regularly, identifying best-selling items and adjusting stock levels accordingly.
Built relationships with customers and community to establish long-term business growth.
Reduced shrinkage rates through vigilant loss prevention efforts.
Streamlined store operations for increased efficiency, reducing waste and optimizing resource utilization.
Co-Owner
26 Years 10 Months
D&S Awards, LLC | 01.1997 - 11.2023
Developed a strong company culture, fostering teamwork and collaboration among staff members.
Trained and guided team members to maintain high productivity and performance metrics.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Registered Dental Assistant
18 Years
Richard Wiseman, DDS. | 01.1993 - 01.2011
Supported dentist in administering treatment, enhancing patient comfort and satisfaction.
Assisted in patient management, ensuring smooth workflow during dental procedures.
Educated patients on oral hygiene practices, improving overall health outcomes.
Prepared and sterilized instruments, maintaining compliance with safety protocols.
Education
RDA - Dentistry
MedHelp | Fremont, CA | 1983
High School Diploma
Piner High School | Santa Rosa, CA | 1978
Skills
Sales analysis
Warehouse management
Stock control
Operational efficiency
Customer service
Attention to detail
Time management
Multitasking
Reliability
Accomplishments
2017 APA Small Business Retailer of the Year
2002 ARA Retailer of the Year
Certified Recognition Specialist (CRS)
Attended 120 hours of various educational courses involving sales strategies, customer service and client management, production techniques, and new product innovation surrounding the awards and personalization industry.